Hi, I do appreciate your response. Fortunately yesterday I was connected with Shante of the customer loyalty team, ID = DAT. She had superior skills and professionalism in listening, answering, and recommending solutions to my outstanding issues. Also had an on-site service tech sent to my residence to review my poor connectivity. Hallelujah, he found and replaced a 'bad' cable from the street. But actually installed an "upgraded cable" to support my GIG Internernet Connection. A huge bonus! I have been asking for this forever - since I signed up for GiG Speed internet.
Shamte spent a very long time listening to me vent. A very good listener who took fantastic notes. Talked through my issues without rushing or not offering solutions/ideas. Shante was so refreshing to speak with, she receives 10 plus Stars for being "The Best Xfinity/Comcast" Employee working with customers. She deserves a HUGE raise and promotion.
In the past, I tried to work through your VP of Services and Operations and they were not even close, to what Shanta did. Shante single handled my position of considering leaving Comcast/Xfinity for a competitor. I now believe with talent such as this, I will remain a loyal customer for another 30 years. (i.e. 10 years at my current address in Florida. Plus an additional 20 when I resided in Michigan).
Please consider Shante for a new promotion, based upon my technical experience as a senior IT Executive, who has final hiring/firing for 3000 plus internal direct & indirect technical professionals.
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