My monthly bill recently skyrocketed so I called Comcast to find out why. It turned out I was under a two-year contract which had been fulfilled. During that call, I "renegotiated" a new 2-year contract and was told not to worry about the current bill amount because in the coming days it would be adjusted to reflect the new correct monthly fee. Fast forward 10 days and I see my auto payment is being processed for the skyrocketed amount. So I called Comcast and explained what happened. The service rep said that the payment was only just pending and assured me the new correct fee is what I would be charged. Well, nothing changed and I was still charged the same skyrocket amount. This after TWO reps assured me this would not happen. Luckily, I am still within my 30 days cancel for any reason window and I will be doing so in the morning.
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Thanks ComcastDan. I never know what to believe when I am on the phone with Comcast anymore. I called back after seeing that the local channels magically appeared and signed back up for the tv service. The CSR verified I had my own modem and told me that I wouldn't be charged $10.00 for one. I got 'Your service changes are confirmed' email from Comcast a little later and you won't believe it, but the Wireless Gateway charge was there!
I then called Comcast back and had a CSR look into it and again verify that I do indeed have my own modem. They then said they were going to remove the charge. I'll keep my fingers crossed that it is done and I won't have to call back. I won't hold my breath, but I'll keep my fingers crossed. Hopefully, they do and I can go at least another year without calling Comcast.
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After 5 days of calling Comcast tech support and wasting literally hours on troubleshooting because I could only view my local channels on my STB and no other way (not online at the xfinity website, not on the Stream TV app and not on my Roku). This included speaking with three different level 3 techs, one of which even told me that they found the source of my problem and it would take up to three days to resolve because it was an engineering issue.
I spoke to yet another level 3 tech this morning who reviewed my account notes and within 5 minutes found the cause of my issue. The reason I could not stream my local stations is because Comcast does not have the proper permissions to stream them. The tech even sent me a screen shot showing this to be the case. I was not happy at that moment, but I knew as I do everytime I speak to someone at Comcast it's not that person's fault.
I was less than a week into my 2-year contract so I called and canceled my television service. As soon as my area gets access to another choice for HSI I'll cancel that as well.
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