Your not alone with speed dropping and no help. Mine has dropped also to half of what my contract specifies. They have also been resetting my modem during the middle of the day for 2 weeks now , but strangely their site says no outages. I wonder howmany other customers they have taken speed from without rechecking the line speeds after they futz with stuff on the pole. Bridge of contract is a big issue with this cable company and they pretend to not know anything about it when asked.
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It is rather irritating to watch your modem reset in the middle of the day, then calling the comcast office and they deny any reset or work on the lines. I know it is not a spirit or ghost resetting the modem and it just doesn't reset itself, so why the secrecy of apparent work being done on lines? Strangely ever since they started reseting the modem for 2 weeks now, I have watched the speed drop from 150Mbps to 88Mbps and without a notice of line work given.
I like to know why lines are not tested after or during line work is being done so customers are not being cheated out of their contract speeds. If I was not not on top of the speed checking, I would have no idea that work on lines has dropped my internet speed almost in half. Is this regular occurance with Xfinity/Comcast to treat their customers so disrespectful to not even warn them of possible slowing down of interent speeds. All due to line work somewhere down the cables on the poles? Personally, it seems to me that they do this in hopes that a customer does not check the line speed and they can get away with reduced speeds, but still charge the same amount.
I believe to keep the cable companies honest with their customers, a cable meter should be attached to the line measuring the power used by the customer just like incoming utility pole power is measured. If the power is reduced or speeds are reduced, this meter would adjust the billing as required to maintain an honest relationship with this greedy cable company.
In my opinion, customer lines should be checked to make sure they are getting what they pay for and not left up to the customer to check if the cable company is knowingly causing a deterioration on line speeds. The pole lines are the responsibility of the company that charges you, right up to the entrance the line makes into your home. Customers are responsible for the line from the incoming pole line connection to your modem or router.
Customers beware of your connection and speeds you pay for in your contracts. If you are not getting your proper speeds, it is a bridge of contract and you are allowed to be reimbursed for the entire time you have not had contract speeds or other services quality.
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Having this same issue and verify it is not only Apple related. I am using an LG Fuel on a tracfone network and having this same issue. Reset, pause, unpaused,etc. etc. etc. and still not able to unpause. Still searching for the answer and will not give up until found.
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This bar that is causing issues with all you folks is called a transport bar and there is a way to remove it, well a few ways. I will give a temporary fix and a permenant fix.
Temp Fix: Push the button on the top of your Xfinity cable box, this will cause the screen to give a no signal message. 3 seconds after, push the button again and your channel will reappear without the transport bar at the bottom of your screen.
Permenant Fix: Call Xfinity/Comcast and go to technical support for TV. When the technician gets on the phone, ask him nicely to upgrade your firmware for the Xfinity cable box. The transport bar issue is a firmware bug and they since corrected the issue. The reason your system continues to have this transport bar stuck on the screen is because your cable box is using an older version. They will ask for Serial numbers on the box label and the manufacturers label as well so be prepared to look at the bottom of the box while on the phone with the tech.
After the update is completed, which takes about 5-10 minutes, the transport bar will not be stuck again. It may reappear after changing a channel, but it will quickly remove itself from the screen almost instantly after a channel change.
OK folks, here is your fix for this problem. Please contact Comcast and have them update your X1 firmware.
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