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About MissDiagnostics
since
02-03-2016
10-18-2019
MissDiagnostics
Contributor
37
Posts
11
Kudos
1
Solution
10-16-2019
11:19 PM
I wouldn't waste my breath waiting for a response or an update to the Remote App because several people including myself have requested changes to it and nothing ever happens, you're lucky to have bugs that you've reported resolved. I have several bug posts that were answered, locked, and never resolved. But here's my feature packed request post from April about the Remote App that has since been ignored.⬇️⬇️⬇️ https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-TV-Remote-app-really-needs-updating-it-also-needs-to/m-p/3212376
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10-16-2019
10:59 PM
UPDATE: After writing this post, I closed the app out completely waited 10 minutes, freshly relaunched the app, resumed the episode where I left off, and the PSA popped up seconds after and froze on 3/7 again SMH!
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10-16-2019
10:18 PM
So I was catching up on a few episodes I missed via the Stream App and a Public Service Announcement (Amber Alert) for a missing person in my area pops up and now details about the public service announcement is stuck at 3/7 (three out of seven pages). NOTE: This happens often with REAL PSA not the TEST ones from Comcast. Also it happens on other mobile devices as well (Android).
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07-03-2019
09:27 PM
Hello, Those are subtitles for each season, the series as a whole is still titled "American Horror Story" (nothing else). If you're going to include these subtitles why not format it the way FOX/FX does, as one single series listing. The way you guys have it formatted as if they're spin-offs, reboots, etc., it's confusing and very unorganized. (How the single listing should be formatted.) American Horror Story TV Series / 2011- Season 8: Apocalypse (10) Season 7: Cult (12) Season 6: Roanoke (10) Season 5: Hotel (12) Season 4: Freak Show (13) Season 3: Coven (13) Season 2: Asylum (13) Season 1: Murder House (12)
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06-29-2019
05:53 PM
In the Stream App, the series is all over the place. Why are there several listings for it instead of it being normally listed like other series? There should only be one listing for American Horror Story with seasons 1-8.
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06-15-2019
01:27 AM
I was wondering why Tuesday's episode of "The Haves and the Have Nots" hasn't been uploaded yet, well that's because episodes 6 & 5 of season 6 are in the wrong order, they need to be flipped. Episode 6 should be "On the Edge", while episode 5 should be "Second Chances". I don't know how this happened, because I watched episode 5 "Second Chances" when it was uploaded almost 2 weeks ago, someone flipped the new episode that came out Tuesday "On the Edge" with the episode that came out last Tuesday. Here's the correct line-up. http://www.oprah.com/app/the-haves-and-the-have-nots-full-episodes.html
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06-06-2019
01:27 AM
Thanks and I took the survey as well. Hopefully you guys will fix/add the missing tv series genre soon so others and myself can discover more horror shows that we don't know about already.
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06-06-2019
12:51 AM
I mentioned that horror movies genre is already a thing in my post but you're missing horror TV series genre. There are several horror TV series too many to list but I'll name the most popular one's. The Walking Dead, Fear the Walking Dead, Supernatural, Buffy the Vampire Slayer, American Horror Story, etc..
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06-01-2019
05:48 PM
I'm surprised that Horror hasn't been added in the list of TV genres yet, it's listed in Movies but not TV. I looked everywhere and the Horror TV genre isn't listed in On Demand, Stream TV App, or TV Remote App. Can you guys please add Horror in the TV genres?
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05-30-2019
11:59 PM
Hi, That's great news! So glad I could help because dealing with that bug for years has been annoying! Thanks again for taking the time to look into the situation!
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05-30-2019
11:28 PM
Hi, Yes it happens on other devices as well. Currently I started to binge watch The Simpsons which has 30 seasons "I think", "don't quote me" if I'm incorrect but that's the best way to replicate this issue. If you go to The Simpsons, close the latest season, and play an episode from like season 8, you'll be able to see the bug that I'm talking about.
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05-27-2019
03:01 PM
Don't know if this has been reported "if" it is indeed a bug or just a characteristic of the UI but the showing of the latest season won't stay closed. Meaning, if the latest season of a series is (10) but the season you're currently watching is (6), season (10)/the latest season tab will automatically reopen after every video watched in other seasons' tab. Some users are forced every time to scroll to the top after every ending of a video just to close the latest season tab AGAIN because once the video ends, we're discombobulated from the latest season tab pushing the section we want to watch downwards which causes confusion and scrolling fatigue. If this is just a characteristic of the UI, then it's annoying and needs to be tweaked especially if users are binge watching an entire series.
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04-18-2019
08:32 AM
1 Kudo
Thanks! It really is! Like I said before, what other remote app is integrated into Comcast's services and products? None! So I don't understand why they're trying to abandon it, all it needs is a revamp/update.
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04-10-2019
11:17 AM
1 Kudo
This app has been abandoned when customers still use it. It's a great app, what other tv remote app is fully synced to Xfinity customers' accounts and is directly connected to Xfinity's catalog of content? NONE, so I don't understand why it has been abandoned if you're still selling physical boxes for customers' televisions, unless there's plans to convert TV into a streaming service only. If so, then abandon it then not now. Anyway, back to the updates. • Dark mode or just update the UI to match the darker theme that the current Xfinity Stream app has. It saves battery for devices that have AMOLED panels and it's easier on the eyes than white! • Info button has been missing from this app for so long, it is very needed. Especially since on the physical remote, you can use the info button to restart movies that are airing on a particular channel. • Music section with the addition of music videos being indexed into the search bar along with every other On Demand content that's currently being indexed (examples: Movies and TV series). • Indexing of people, musicians, actors, directors, etc. On, On Demand, you can search public figures and be directed to all content that Xfinity has access to that they've starred in or worked on. People searching, should be indexed in the search bar as well. • Last but not least, officially add it to this community forum so customers who are experiencing issues with it, want to provide feedback, or request new features can.
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04-08-2019
11:34 PM
The devs must don't use this app period because if they did, there's no way they'd let this app continue **since launch** not be able to support usability in landscape mode. Why are we still forced to use portrait mode when content is not playing? It's annoying having to remove your device from it's landscape setup just to navigate/operate the app. This app should've been optimized years ago to support landscape and portrait mode usability, not just landscape when watching content. I can't speak for every device but the devices I've used doesn't offer landscape for anything other than viewing content smh.
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12-18-2018
12:05 PM
@Rustyben, The issue seems to be resolved "for now" after a year and several months lol. You must've gave them access to your account because I couldn't do it anymore. I called about this multiple times, cases were made, nothing was solved, and I wasn't about to go through that again allowing access to my account "for nothing" when it wasn't a 1 person(s)/household issue.
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05-30-2018
09:00 PM
@Rustyben, "Next time that happens". This section has been blank for years, it has never showed anything there.
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05-30-2018
05:11 PM
It's been that way for a while now, the app will list other movies but not the free ones. I reported this a while back and was told over the phone and via chat that they were looking into it but nothing happened. Shortly after I submitted that report I received a call back from a representative trying to do the same troubleshooting steps that was done over chat which ended up leading to nowhere again "as I figured" since it wasn't an issue with my account because the "free movies" show up fine online, on my X1 box, and on the streaming app they just don't show up on the TV Remote app no matter what device is used. So I figured if I posted here with screenshots maybe the app developers will see it and fix the issue because calling in or chat support did nothing and that was a month ago.
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01-16-2018
08:14 PM
ComcastChe,
Yes it's finally updated! Thanks! May I know what was the issue and why even tier 2 couldn't update it over the phone? I spent a whole month going back and forth with different people and different departments trying to get this simple update and every person I spoke with said it was not possible. I would be so thankful for your insight on what I should do if my router ever gets stuck on a firmware again so next time I can avoid certain people who don't know what they're doing.
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01-08-2018
04:35 PM
Hi ComcastChe,
So sorry for the late reply I'm just now seeing this as of today! Unfortunately nothing was changed on my end.
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01-08-2018
03:56 PM
ComcastJessie thanks,
I'll be pming you sometime soon with a new username when I get the chance.
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01-01-2018
04:14 PM
**NOTE:** You must reach the forum ranking of Frequent Visitor to upload your custom avatar.
Is changing your avatar a "one time thing" because I use to see that option in my settings before I changed my avatar, now that it has been changed I don't see the option anymore and I'm passed the "Frequent Visitor" ranking. Is there a glitch or am I wrong because I want to change my avatar but I don't see the option anymore?
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12-30-2017
06:57 PM
ComcastKenF, not really talked to tier 2 technical support today and I just gave up and settled with what was told to me which was I have the latest firmware version but NETGEAR says otherwise for my C3700 Cable Modem Router. One of my cable modems' firmware version is V2.02.16 but the new version it should have is V2.02.17.
The link to their official firmware release page of their cable modems is linked above highlighted in blue text.
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12-27-2017
06:47 PM
2 Kudos
I've been with Comcast for years hence my name MsCom-castVet but after today's foolishness my patience with Comcast is starting to run thin no joke!
So today all I wanted was to fix my connection issues which I knew had something to do with the firmware on my cable modem being outdated. Until today throughout the years it has been a breeze calling in and letting an agent know that my firmware needed to be updated NOT TODAY!!! I spent 2 hours wasted on trying to convince an agent and a supervisor that Comcast was the only one that was able to update the firmware on my device. I literally had to call the manufacturer on 3 way to confirm this until Comcast finally decided to call around to different departments to get the firmware updated on my device and I still don't know if it was done right because #1 I was told it will take 24 hours for it to update and #2 a confirmation number was never created because the supervisor talked to the department herself instead of me which I'm grateful because I didn't have to repeat myself yet but something deep down inside of me feels like I'm going to have to soon.
I just wish there was common knowledge about certain things amongst the employees to stop certain foolishness like this from happening. We pay Comcast too much money to have to go through this, I shouldn't have to call a manufacturer that I have never called before about this in-order for Comcast to want to finally find a solution or contact a department who handles stuff like this who by the way doesn't have a direct number so good luck finding an agent who knows what to do if this happens to you. If I hadn't called the manufacturer on 3 way Comcast was going to say "sorry it's not possible, you need to contact the manufacturer. Is there anything else we can assist you with?" how do I know because it happens all the time and it did happen today but NOT TODAY I wasn't having it!!!
There is way too many departments! What is going on? Half of them customers and employees can't even reach because #1 they don't have a direct number and #2 employees know nothing about them or their existence. I don't know what alleged fraudulent activities that Comcast got going on just to save face and say they have this many xxxxxxxxx employees but there is no need for all these different departments for something simple as being able to push a freaking button to update somebody's device or being able to identify a common simple problem this does not require level 2, 3, and etc. If the task is too hard for a simple tech to resolve then downgrade! Only have techs that are fully educated and have full access to all settings answering the phones! If you're that desperate for employees hire more field techs in every city and state that Comcast services to cut back on the wait time that is needed to send someone out to a customer's house because this current method has to go!!!!
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