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About MissDiagnostics
since
02-03-2016
09-17-2020
MissDiagnostics
Contributor
57
Posts
24
Kudos
1
Solution
09-15-2020
04:37 AM
Also, I would like to know, what would be the best method of canceling my service without being begged and forced to keep it! Thanks in advanced.
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09-14-2020
09:39 AM
Hello, I don't know if this is the correct section of the forum for this issue but the website's online chat option has a swipe feature that needs to be REMOVED!!! Two times I tried to contact customer service via chat and both times the swipe feature killed the whole entire conversation! The first time, I was waiting for an agent to connect and while I was waiting, I TRIED to clean my screen, then the next thing I know, SWIPE! The second time and final straw for me, happened probably 5 minutes later after the first incident while I was waiting on the agent to come back that was working on my account. My screen went dim and I swiped to wake it up and you guessed it, ANOTHER ONE BITES THE DUST! Smh! The swipe feature needs to be removed or a non-swipable confirmation needs to be added to the swipe feature asking users "Are you sure you want to end chat?" so we can click NOOOOOOO (if need be) when we were swiping for other reasons.
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08-09-2020
06:41 PM
Hey, Thanks for the response, Comcast doesn't even respond to my post on here anymore which is fine by me because I'm leaving soon anyway. Every time I try to disconnect my services, they beg me to stay or try to offer me something but at the same time, when we report the same issues over and over again, we have to beg them to fix the problems for hours, days, months, and even on a yearly basis sometimes. Respect for the customer's time and money have went out the window and thank God I'm not stuck with Comcast as I have wireless service with AT&T & Verizon, my plans include free streaming or heavily discounted rates for TV or internet. As for Comcast's streaming app, I've already made a post telling them what needs to happen to it. https://forums.xfinity.com/t5/Stream-TV-App/One-of-the-worst-video-players-out-of-all-streaming/m-p/3356687
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07-24-2020
01:09 AM
1 Kudo
Two things, no I DO NOT need any help/assistance and secondly, this is only feedback for the Xfinity Stream app. I don't understand how a FREE streaming platform like Tubi has a better video player than the one that's provided to us (paying customers). Matter of fact, my whole experience using Tubi's app for the first time (a few months ago), has been 10x better than the experience I've been having with the Xfinity Stream app since it launched years ago and I'm not even paying for Tubi's smooth app experience smh! I don't care how many updates are pushed to the Xfinity Stream app, what my internet speeds are, how much unused ram & storage my device has, how many times I troubleshoot the app by force stopping > clearing caches > clearing data > uninstall/reinstall the app or which new Galaxy flagship I buy, there's still going to be issues with the app taking forever to load up the home screen, menu options, and content on the freaking video player! Something has to change! Whatever engine you guys are using for this app is trash and has been for YEARS! Too much revenue is being pulled in from customers for there to be FREE platforms out there that are able to provide better user experiences than what we've been getting for years! As the legendary Michael Jordan GIF states, "Stop it. Get some help.", that engine you're using for the stream app is dead. Patches aren't working and whenever you try to fix one thing with it, twelve other things on it breaks! Let It Go! Move on to a better engine and revamp the app please!
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04-06-2020
01:33 AM
1 Kudo
I don't need any help, I'm just only reporting my findings so the devs can pinpoint the issue and include a proper patch within the next update.
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04-04-2020
05:29 AM
1 Kudo
I did a test between two devices, one device is rated 30 fps and the other one is rated 60 fps. Everytime I tried to watch HD content on the 30 fps device, there was crazy lag but when I watch the same HD content on the 60 fps device, there was no lag and the content ran buttery smooth. Whatever you guys did to the app, has crippled devices with lower fps to the point HD content is no longer watchable. This issue needs to be fixed either by coding in a device detector that will force the app to play HD content at the appropriate fps for said device or roll back the update until you guys have figured out a solution because the last update that was pushed for the TV Stream app, still didn't address this issue for a lot of devices. Until then, fellow customers that are still experiencing the lag, "DO NOT WATCH CONTENT IN HD!". Choose the watch option that DOESN'T say HD and things should be back to normal again other than the fact that you'll have to start putting your content in fullscreen manually now. Edit: Both devices run a resolution ABOVE 1920x1080, the device that's having the issue, resolution is 1920x1080 full HD.
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03-21-2020
10:36 PM
I wanted to lend my services to a friend who was suffering from job loss due to Covid-19. I created a restricted account for them which is only supposed to be limited to services only as the description states. When I logged in to make sure everything was right with the account before I handed off the login credentials to him, long behold, it isn't as restricted as it stated it would be. There should be no reason why a "restricted account (that's limited to services only)", should have access to sensitive information like serial numbers, addresses, and parts of the account number! What for?! They're not able to troubleshoot or access billing information, there's no need for them to be able to see this information! I spent TWO of my precious resting hrs for work tonight trying to explain this so the issue could be resolved and it has went nowhere!
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03-18-2020
10:19 PM
Yeah it's back for everyone, which is normal for this bug but it's only temporary lol you'll be back in the next few days, weeks, or months to curse lol.
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03-18-2020
05:20 PM
Yeah at this point support for this app is pretty much dead even though thousands still use/need it. There's lots of bugs that have gone ignored and un-patched for years (even till this day). You can tell Comcast gives zero (you know what's) about the app if they refuse to add it's own section under "Mobile Apps" on here for proper support. Like I said in my post, if Comcast decides to do nothing else for this app, just please patch the "missing on demand" bug indefinitely.
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03-18-2020
12:36 PM
It's the exact same issue as yours, where all the on demand stuff is missing from the menu. My screenshot just looks different from yours because I'm using the app on a different platform than you, that's all, but it's the exact same issue "on demand items missing" this bug has been around for years.
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03-17-2020
09:01 PM
I posted about this as well. https://forums.xfinity.com/t5/Stream-TV-App/Am-I-the-only-one-missing-options-from-the-TV-Remote-app/td-p/3313414 This bug happens every blue moon and has been happening for years and Comcast refuses to patch this glitch, let alone give the app a proper update overhaul by add missing buttons customers been asking them to add for years, nor give it a dark mode to help eye fatigue or customers who are visually impaired.
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03-17-2020
01:41 PM
This bug is not new, and has been reported several times years ago. Every blue moon, whatever server/engine Comcast runs the TV Remote app on, glitches out options from the menu and there's nothing you can do about it but hope someone from Comcast is a customer as well, uses the app also, sees the issue, and notifies the right department to temporarily fix the issue because clearing caches or the app's data doesn't resolve it either. All I'm requesting (since every bug I've reported has been ignored for years now) is that this glitch gets patched permanently for good, so it won't ever happen again. If you don't fix nothing else, just please fix this issue. Devices: Android(s)
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01-23-2020
01:24 PM
Update said the video player was updated and bugs were fixed as usual lol. If anything, this update has made things worse. Videos are now laggy, choppy, and out of sync with the audio. Clearing caches, data, or uninstalling and reinstalling the app, doesn't fix this NEW issue the update has brought. Also, why hasn't the bug that marks watched and completed videos as incomplete, hasn't been addressed yet? This issue has been on the app for years now, I have so much past content that I've watched and completed, still showing up on the For You home screen with minutes remaining. Some videos have 20 something minutes remaining and I even have some stating 0 minutes remaining... and NO, I'm not exiting out of the video player before the content has completed. I let the app exit out of the video player on it's own automatically, if I don't get the Manual Exit video player bug lol.
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12-18-2019
02:00 PM
You are absolutely correct! Your decision should be solely based on what the company can offer you product wise, never the price. Prices are not **fixed**, they fluctuate all the time. Disney was definitely a major go for me after they bought 21st Century Fox/20th Century Fox lol... Along with all the other assets that Disney owns lol, they have a darn fine product regardless the price "for me" lol.
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12-16-2019
11:07 AM
4 Kudos
My issue is a little bit different though, I haven't lost any channels I watch like most have... The networks/content I watch, availability is now limited, meaning if I don't watch an episode after it's been posted to the On Demand for two weeks, it gets removed or I have to buy the episode which is ridiculous lol. Most content I consume, are Disney owned properties (since Disney is buying everything lol) WarnerMedia properties, and ViacomCBS properties. There's only 4 properties that Comcast owns that I watch... NBC (1 show), Syfy (1 show), Bravo (1 show), and E! (1 show). Comcast really doesn't own anything else of my interest or have any special partnerships that would require me to stay especially with the increase of prices. 2019 has been an awful year for their cable subscribers, the issues are 50/50 split. You have customers that lost their favorite channels and then you have customers with my issue "limited availability" of content you've had access to in your package for years. I was fine until I couldn't binge watch series or catch up on several episodes I missed. Comcast has always had limited availability to 3rd party content but that availability lasted months instead of weeks and since this is the case now, I don't see the point of staying.
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12-16-2019
03:52 AM
4 Kudos
What happened to all the content I had access to since last year? I can't even binge watch series anymore, what did you guys do within the past month? Current seasons that are airing, we NOW can only go back and watch the most recent 2 or 3 previous episodes that aired? What has happened?! If a tv series is currently in season 5 but the lastest episode that aired was episode 15, customers use to be able to go back and watch all the previous episodes "of that season" to catch up, now customers are only allowed to go back only to 2 or 3 previously aired episodes? Issue #2: I use to have access to a whole series since last year, which I was still binge watching and now you guys flipped a switch that limits customers who previously had access to whole series to now only allowing them to have access to the latest season? Prices are going up, customers that had free boxes included in their package don't anymore and now you're limiting the content we have access to? What's the point of staying? Disney+ is looking real good right about now because most of the content I watch, has been bought out by Disney and all I have to do is buy a subscription and download the app to my Smart TV. There's literally no reason for any of us to stay with Comcast anymore, I guess Comcast will have the same fate as Blockbusters and Sprint SMH....
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12-08-2019
04:07 AM
Add the ability to share Episodes, Series, or Movies within the Stream app. Sometimes when your mom, dad, friends, or family members who are Xfinity TV subscribers as well and they have the Stream app downloaded to their devices already but they never really use it because they get too frustrated with technology as is, and just wants you to send them a text link to a specific episode, series, or movie and have the same sharing action when you share a YouTube video or any other online video content to them. Normally when you share content from other platforms, they send a direct link to that specific content and once the recipient clicks on the link, it opens a app, and routes them to the content that was sent. The stream app should have this native sharing ability built into the app for Episodes, Series, Live TV channels, and Movies. It wouldn't be hard to do and there's already more than enough space for the option when you click on an Episode, Series Info, or Movie. Based on if the content is available in your package, there's already one or two options available and there's definitely enough room to add a "Share" option. Episodes: • "Watch" (Package included) • "Watch Options" (Package included) • "Buy Episode" (Not included) Series Info: • "Record Series" • "Add to Favorites"/"Remove from Favorites" Movies: • "Play" (Package included) • "Buy/Rent" (Not included)
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10-16-2019
11:19 PM
I wouldn't waste my breath waiting for a response or an update to the Remote App because several people including myself have requested changes to it and nothing ever happens, you're lucky to have bugs that you've reported resolved. I have several bug posts that were answered, locked, and never resolved. But here's my feature packed request post from April about the Remote App that has since been ignored. ⬇️ ⬇️ ⬇️ https://forums.xfinity.com/t5/Stream-TV-App/Xfinity-TV-Remote-app-really-needs-updating-it-also-needs-to/m-p/3212376
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10-16-2019
10:59 PM
UPDATE: After writing this post, I closed the app out completely waited 10 minutes, freshly relaunched the app, resumed the episode where I left off, and the PSA popped up seconds after and froze on 3/7 again SMH!
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10-16-2019
10:18 PM
So I was catching up on a few episodes I missed via the Stream App and a Public Service Announcement (Amber Alert) for a missing person in my area pops up and now details about the public service announcement is stuck at 3/7 (three out of seven pages). NOTE: This happens often with REAL PSA not the TEST ones from Comcast. Also it happens on other mobile devices as well (Android).
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06-06-2019
01:27 AM
Thanks and I took the survey as well. Hopefully you guys will fix/add the missing tv series genre soon so others and myself can discover more horror shows that we don't know about already.
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06-06-2019
12:51 AM
I mentioned that horror movies genre is already a thing in my post but you're missing horror TV series genre. There are several horror TV series too many to list but I'll name the most popular one's. The Walking Dead, Fear the Walking Dead, Supernatural, Buffy the Vampire Slayer, American Horror Story, etc..
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06-01-2019
05:48 PM
I'm surprised that Horror hasn't been added in the list of TV genres yet, it's listed in Movies but not TV. I looked everywhere and the Horror TV genre isn't listed in On Demand, Stream TV App, or TV Remote App. Can you guys please add Horror in the TV genres?
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05-30-2019
11:59 PM
Hi, That's great news! So glad I could help because dealing with that bug for years has been annoying! Thanks again for taking the time to look into the situation!
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05-30-2019
11:28 PM
Hi, Yes it happens on other devices as well. Currently I started to binge watch The Simpsons which has 30 seasons "I think", "don't quote me" if I'm incorrect but that's the best way to replicate this issue. If you go to The Simpsons, close the latest season, and play an episode from like season 8, you'll be able to see the bug that I'm talking about.
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05-27-2019
03:01 PM
Don't know if this has been reported "if" it is indeed a bug or just a characteristic of the UI but the showing of the latest season won't stay closed. Meaning, if the latest season of a series is (10) but the season you're currently watching is (6), season (10)/the latest season tab will automatically reopen after every video watched in other seasons' tab. Some users are forced every time to scroll to the top after every ending of a video just to close the latest season tab AGAIN because once the video ends, we're discombobulated from the latest season tab pushing the section we want to watch downwards which causes confusion and scrolling fatigue. If this is just a characteristic of the UI, then it's annoying and needs to be tweaked especially if users are binge watching an entire series.
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04-18-2019
08:32 AM
1 Kudo
Thanks! It really is! Like I said before, what other remote app is integrated into Comcast's services and products? None! So I don't understand why they're trying to abandon it, all it needs is a revamp/update.
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04-10-2019
11:17 AM
1 Kudo
This app has been abandoned when customers still use it. It's a great app, what other tv remote app is fully synced to Xfinity customers' accounts and is directly connected to Xfinity's catalog of content? NONE, so I don't understand why it has been abandoned if you're still selling physical boxes for customers' televisions, unless there's plans to convert TV into a streaming service only. If so, then abandon it then not now. Anyway, back to the updates. • Dark mode or just update the UI to match the darker theme that the current Xfinity Stream app has. It saves battery for devices that have AMOLED panels and it's easier on the eyes than white! • Info button has been missing from this app for so long, it is very needed. Especially since on the physical remote, you can use the info button to restart movies that are airing on a particular channel. • Music section with the addition of music videos being indexed into the search bar along with every other On Demand content that's currently being indexed (examples: Movies and TV series). • Indexing of people, musicians, actors, directors, etc. On, On Demand, you can search public figures and be directed to all content that Xfinity has access to that they've starred in or worked on. People searching, should be indexed in the search bar as well. • Last but not least, officially add it to this community forum so customers who are experiencing issues with it, want to provide feedback, or request new features can.
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