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About MissDiagnostics
since
02-03-2016
12-18-2018
MissDiagnostics
Contributor
22
Posts
6
Kudos
1
Solution
12-18-2018
12:05 PM
@Rustyben, The issue seems to be resolved "for now" after a year and several months lol. You must've gave them access to your account because I couldn't do it anymore. I called about this multiple times, cases were made, nothing was solved, and I wasn't about to go through that again allowing access to my account "for nothing" when it wasn't a 1 person(s)/household issue.
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05-30-2018
09:00 PM
@Rustyben, "Next time that happens". This section has been blank for years, it has never showed anything there.
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05-30-2018
05:11 PM
It's been that way for a while now, the app will list other movies but not the free ones. I reported this a while back and was told over the phone and via chat that they were looking into it but nothing happened. Shortly after I submitted that report I received a call back from a representative trying to do the same troubleshooting steps that was done over chat which ended up leading to nowhere again "as I figured" since it wasn't an issue with my account because the "free movies" show up fine online, on my X1 box, and on the streaming app they just don't show up on the TV Remote app no matter what device is used. So I figured if I posted here with screenshots maybe the app developers will see it and fix the issue because calling in or chat support did nothing and that was a month ago.
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05-29-2018
04:10 PM
Love & Hip Hop : Atlanta Season 7 Episode 11 Timestamp: 1:00 Source: Stream App Stream Selection: TV Go Playback Preferences: Play Best Available (Disabled)
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01-24-2018
03:17 PM
cggo,
That "Verizon agreement" stuff is some bull and has no grounds here when it comes to what I was referring to which is BYOD. I never spoke about WiFi-Calling or VoLTE as I don't use those features or need them. The only thing others and myself were concerned about, was being able to use the services with the devices we already have like we can with any other carrier. Don't let that "oh Verizon Wireless Agreement" nonsense fool you because "PagePlus" another Verizon MVNO like Xfinity Mobile and the others who came before XM all allowed BYOD. What has happened here is not at the hands of Verizon, it's that same old Comcast we've seen for years kicking in trying to block and control everything like they do with their other services, the difference here is they didn't know that the Wireless Cellular Industry was a whole different ball game.
The wireless industry is ruthless you either have what consumers want or not they will chew you up and spit you out quickly, they cannot and will not succeed with that same mentality they've been had in the cable and internet industry because let's face it Comcast rules that area but Cellular is a whole new monster of it's own that even Verizon being #1 can't tame it. Look at how T-Mobile has made and is continuing to make Verizon, AT&T, and Sprint change their policies, mottos, and etc. every other month left and right. I'm going to always be team Comcast so what I'm saying is not to bash the company or anything I just want better as a paying customer. Comcast cannot continue limiting and controlling things like they have in the past, like I said in my original post the moment the service went live and I saw BYOD was not an option I warned them and I was told by multiple people from Comcast's camp they were not going to add that feature. Then weeks later they decided to add a BYOD section to XM's support section on the website talking about how they were now going to look into bringing BYOD after the demand was high and they saw that not as many people as they hoped would join the service because of this. This was not the first time this has happened, people tell Comcast everyday for years (including me) to add this or add that and they refuse to do it until it's too late.
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01-23-2018
03:26 PM
I understand this is a new venture for Comcast, but some stuff has me confused as you would've thought in 2017/2018 these features would've been standard for any upcoming cellular provider in this day and age. Why did it take so long for the BYOD feature to come to your service (which should've been a standard feature from the jump), why is it so limited (iPhones only), and why is it so inconvenient in 2017/2018 (having to come into a store for it)? You guys could've had at least 100,000+ with the additional wireless customers you already have now "if" all of this would've been settled months/years before the service went live. You really did miss a good opportunity with this one.
I listed 3 mistakes that I feel Comcast still doesn't get, I gave feedback and told Comcast why BYOD was important the day the Xfinity mobile website went live and I was told by multiple agents that this feature "wasn't" something that they were looking into at the moment but they'll take my feedback. Then when the public demanded it because nobody in their right mind was going to buy a new phone from Comcast just to try out the services "unless" they really needed one, then you have people who just bought a new phone that's not even a week or a month old it just didn't make sense. The "iPhone only" thing (for the moment) doesn't make sense either when there are more Android consumers combined (Samsung, LG, One Plus, Huawei, Google, HTC, Motorola, etc.) than there are Apple users. You're still hurting yourselves by limiting the vast majority from joining your services, then having to come into a store just to check the IMEI and get a sim card is too much and an inconvenience when other carriers have this feature built into their website that will let you enter in your IMEI, check for compatibility, and if compatible they'll mail out your sim card the next business day. SMH please do better. I so want Comcast to win but the customer service, pricing, and the little simple common sense things are hindering this company from being great which I know deep down inside somewhere it can be, I refuse to believe otherwise.
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- Tags:
- BYOD
- xfinity mobile
01-16-2018
08:14 PM
ComcastChe,
Yes it's finally updated! Thanks! May I know what was the issue and why even tier 2 couldn't update it over the phone? I spent a whole month going back and forth with different people and different departments trying to get this simple update and every person I spoke with said it was not possible. I would be so thankful for your insight on what I should do if my router ever gets stuck on a firmware again so next time I can avoid certain people who don't know what they're doing.
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01-08-2018
04:35 PM
Hi ComcastChe,
So sorry for the late reply I'm just now seeing this as of today! Unfortunately nothing was changed on my end.
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01-08-2018
03:56 PM
ComcastJessie thanks,
I'll be pming you sometime soon with a new username when I get the chance.
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01-01-2018
04:14 PM
**NOTE:** You must reach the forum ranking of Frequent Visitor to upload your custom avatar.
Is changing your avatar a "one time thing" because I use to see that option in my settings before I changed my avatar, now that it has been changed I don't see the option anymore and I'm passed the "Frequent Visitor" ranking. Is there a glitch or am I wrong because I want to change my avatar but I don't see the option anymore?
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12-30-2017
06:57 PM
ComcastKenF, not really talked to tier 2 technical support today and I just gave up and settled with what was told to me which was I have the latest firmware version but NETGEAR says otherwise for my C3700 Cable Modem Router. One of my cable modems' firmware version is V2.02.16 but the new version it should have is V2.02.17.
The link to their official firmware release page of their cable modems is linked above highlighted in blue text.
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12-30-2017
05:39 PM
Hi ComcastKenF,
See that's the problem it happens on a lot of shows and movies too many for little old me to list alone especially on content that I don't even watch. I think Comcast should make an official post about this on the forum so all customers and employees nationwide can see it and be able to update the list with all corrupted content they'd come across.
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12-27-2017
06:47 PM
I've been with Comcast for years hence my name MsCom-castVet but after today's foolishness my patience with Comcast is starting to run thin no joke!
So today all I wanted was to fix my connection issues which I knew had something to do with the firmware on my cable modem being outdated. Until today throughout the years it has been a breeze calling in and letting an agent know that my firmware needed to be updated NOT TODAY!!! I spent 2 hours wasted on trying to convince an agent and a supervisor that Comcast was the only one that was able to update the firmware on my device. I literally had to call the manufacturer on 3 way to confirm this until Comcast finally decided to call around to different departments to get the firmware updated on my device and I still don't know if it was done right because #1 I was told it will take 24 hours for it to update and #2 a confirmation number was never created because the supervisor talked to the department herself instead of me which I'm grateful because I didn't have to repeat myself yet but something deep down inside of me feels like I'm going to have to soon.
I just wish there was common knowledge about certain things amongst the employees to stop certain foolishness like this from happening. We pay Comcast too much money to have to go through this, I shouldn't have to call a manufacturer that I have never called before about this in-order for Comcast to want to finally find a solution or contact a department who handles stuff like this who by the way doesn't have a direct number so good luck finding an agent who knows what to do if this happens to you. If I hadn't called the manufacturer on 3 way Comcast was going to say "sorry it's not possible, you need to contact the manufacturer. Is there anything else we can assist you with?" how do I know because it happens all the time and it did happen today but NOT TODAY I wasn't having it!!!
There is way too many departments! What is going on? Half of them customers and employees can't even reach because #1 they don't have a direct number and #2 employees know nothing about them or their existence. I don't know what alleged fraudulent activities that Comcast got going on just to save face and say they have this many xxxxxxxxx employees but there is no need for all these different departments for something simple as being able to push a freaking button to update somebody's device or being able to identify a common simple problem this does not require level 2, 3, and etc. If the task is too hard for a simple tech to resolve then downgrade! Only have techs that are fully educated and have full access to all settings answering the phones! If you're that desperate for employees hire more field techs in every city and state that Comcast services to cut back on the wait time that is needed to send someone out to a customer's house because this current method has to go!!!!
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12-27-2017
05:03 PM
It's been a month now, is there an update on this problem because I am still experiencing this with some content even after disabling Play Best Available.
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11-27-2017
09:18 PM
It's not just "Empire" that "missing scenes" issue happens with a lot of your other shows and movies, there are way too many to count/list. So that ticket you've created needs to be for all the content Comcast/Xfinity provides. The second issue is "abrupt misplaced commercials" here's one depiction of this other issue that happens on a lot of your other content as well, go look at some of Syfy's Van Helsing episodes, commercials just appear randomly and I'm not talking about in a normal smooth transitional way. For an example during scenes somebody in a show or movie could be in the middle of saying the word "hey" and before they can get to the rest of the letters "e and y" in "hey" all of sudden commercials come on then afterwards when shows or movies come back on from commercials then it will show them finishing the rest of the "1 word" they were trying to finish saying before the commercial break.
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11-26-2017
11:00 PM
You guys really need to configure ads and the content you're providing as a whole properly via your catalogs of movies and shows. It's embarrassing that I have to use other sources to watch missed episodes from shows that I watch because scenes are "cut out" (nonexistent), replaced, or horribly interrupted by ads! I have sent multiple feedback notices about this issue since the beginning of 2017 why is this still being ignored?! Look at "Empire S4 Ep5 The Fool" the whole beginning of the episode is cut out! I had to go to Fox.com to watch the remainder of episodes I've missed because the service I pay for is corrupted. This issue happens on a lot of other shows and movies in your catalog way too many to count or list. Sometimes I don't even get the pleasure of going to a legit website to watch the content that is corrupted in your catalogs, 9 times out of 10 I end up having to go to unsafe, unsecure, illegal websites to watch the content that I "pay for" that is corrupted on your website and app while risking my devices to malware and viruses at the same time!
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