My cable box has been having allt he lights flashing on it and the screen reads X1 platform update. it will then attempt to download a software update, which will fail to download twice. after which it sits on a screen saying 'Waiting for SNMP trigger' untill it resets and starts the whole process over.
according to the screen it is a Pace XG1v3 B-DRI and Version 18.104.22.168
I have attempted to contact via live chat three times to no avail, it just keeps saying 'connecting'. My internet works just fine, but the cable box does not.
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