I have the same problem. Almost 6 months.. no answar. First of all why i should return the modem when I transfer the service, Bocoz when i was moving customer care lady told me to take the "modem to new apartment and just fix it". Okay then i returned the modem and got new one from near by comcast centre. Those guys mapped that modem to old account as well new account. And comcast guys said put $130 for unreturned equipment. Now I returned modem and got my own. Still they are in no mood to close my old account. I have some credit on that account too.
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