Comcast can also reduce the bill for those that they take this away from. They should be able to make it up from those that change to the package where they moved it. After all, we were paying for it before and getting it - Now, we are still paying for it and not getting it. So, if you're going to move the programming, the fees associated with it should be picked up by those that get it and removed from those who don't....
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I see lots of posts that have been removed for profanity, insults, etc. Which is fine - they should be. But, I don't see any posts with Comcast employees addressing concerns posted here..... If they're removing inappropriate posts, they are obviously monitoring these conversations. But, I see ZERO responses from Comcast.
With that said, I find it peculiar that they charge you to add channels, but they don't credit you when they remove them. I sent an email today and received a canned response that told me to download the My Account App to my phone and look for an answer there.... I already have it installed But I am actually going to uninstall it as I don't plan on staying with Comcast. After a long history of Comcast basically giving me the middle finger as a Customer, I'm pretty much done with them. Apparently, they believe that they are too big to fail, so they treat their customers like second rate citizens.
From their email:
Thank you for contacting us. We no longer use this email address because we have a number of new ways for you to get help and questions answered. We are here for you — online, on the phone and in person at our stores. Pick whatever is most convenient for you.
· Download the My Account App today for access to troubleshooting, payments and more. Use the My Account app to schedule a time for us to call you about any TV or Internet issues you are having by tapping on the settings icon (top left corner), then "Contact Us," then "Talk to an agent." You can choose from a number of available 15-minute time slots to get a call back from one our agents.
· Visit our Help & Support Forum
· Tweet us @ComcastCares or send us a message on Facebook
· Call us at 1-800-XFINITY
If you have any questions, we’re here for you 24/7.
Our #1 priority is improving your customer experience. Learn more about what we’re doing at xfinity.com/experience .
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