I've called Xfinity multiple times to have this issue fixed. I every time I try to watch one of the channels I pay for on demand I get the message "please subscribe". The same when I use the app on my iPad,iPhone or when I try to watch those channels on my computer(I get an orange padlock). Customer service has reseted,and sent "signals" several times to my box with any change on the problem. I'm able to rent movies (paying for them) or watching live channels. During the weekend the only channel I could watch on Demand was Showtime (because it was during a "free weekend"). The phone reps ran all tests on my box and said they are working fine. I do believe it must be some billing issue. I ran a diagnostic (see below) and it shows I don't have cable service. Maybe someone on billing should check my service and fix the coding. Please have this fixed as soon as possible or I'll cancel my service.
A subscription is required to watch this channel. Please call 1-800-XFINITY to add it to your service. (Error 900.primetime.3329.12012) My Account Information
In Home Authenticated:FalsePrimary Account:TrueProvider Codes:Fk, Ep, Eq, Eu, Ey, Fm, Fc, Gi, Gf, Em, Gd, Fo, Ki, Ez, Gk, Fh, Ck, Fd, Fy, Ew, Fa, A, Fx, Ge, E, Gh, Gg, En, Fi, Fb, Jq, C, Fe, Ex, Ga, Fw, Fz, Fn, Ff, Fs, Et, Fr, Er, Fv, Cj, Ft, Jh, Fq, Fl, Fu, Fg, Fp, Eo, Es, Gj, Ev, Gc, Fj, GbInternet Subscriber:TrueCable
My Zip Code:02124My Cable Provider:Comcast Boston DigitalUse Dac:FalseMy Conroller ID:UnknownMy Map ID:UnknownMy Persona ID:7039My myDVR Manager Status:ActivatedMy Set Top Box Names:Master Bedroom, Living RoomMy Watchlist setup:FalseFacebook Watchlist Syncing:FalseFacebook Connect:False
I've tried several chats and phone calls. No luck.
they keep "refreshing my signal" and telling me that my signal levels are fine.
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