Did you pass this information to your web team? Do they also not have the information to update the website correctly? How about the marketing team? Anyone at Comcast? Joe/Phil - how about getting the information (if you can and which we all doubt) and posting it in the replies here. Forget about updating the website. Just go get the information on "HALF THE WORLD" - maybe half the world in Comcast speak is 5-6 countries.
... View more
Not my cloud/DVR THEIRS AT THEIR HOUSE with the same laptops that do not work at my house! And their computers work at their houses too but not at mine!
Allegedly It has to get the copy stored on my DVR to cloud it 1st from what I was told.
Hard to understand your post, but recorded assets are NOT trannsferred from DVR to Cloud..... the copy of the recording is made to the Cloud server when you make the recording on the DVR. There is no transferring done. You can review the Cloud FAQ here: http://customer.xfinity.com/help-and-support/cable-tv/x1-dvr-cloud-technology-general-faqs/
The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses). Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.
... View more