Exactly what has happened to me! Never gone over 175GB until this program started 3 months ago. Which luckily they excuse your overage for the first 3 months, but still very suspect if you ask me. And if you call to ask for help figuring out why your usage has gone up SO much SO suddenly, you, the "valued customer" are met with a "it must be something you are doing" attitude. The only solution they offer is to pay $10/month more for unlimited data. Thanks Comcast/Xfinity! My $257/month bill isn't enough to cover my data usage? Even though this data cap (aka data usage plan. HA! Liars, It's a cap. It's a CAP! Stop lying to your customers!) is horribly unethical and one of the slimiest business practices I've ever been the victim of, I had planned to keep Comcast/Xfinity (what IS this company called by the way?) when my family and I move next month so we don't have to pay $150 for early termination. So when I called yesterday to schedule our move I'm told Comcast/Xfinity doesn't service the area we're moving to. Ok, but what does that mean for that early termination fee? I ask. Oh that, you will have to pay that sir. It's in the contract. They say. You mean the one they got me to agree to over the phone? With a heavily accented associate that doesn't tell you all the details. I say. Yes, but you were sent a copy via email. They say. But that's after the deal was done. I said. Well I'm sorry sir, but you will have to pay $150 early termination fee. They said.
Doesn't seem legal to me. I had every intention of honoring my end of the contract, but because Comcast/Xfinity isn't available in the area I HAVE TO move to for work I'm penalized? It's Comcast/Xfinity's fault the contract is being terminated early, not mine! Not up to me which areas they service!
I have been a loyal customer for several years and I WOULD HAVE considered coming back to them should I ever move back to an area they service or if they were to get access to the area we're moving to, BUT NOT NOW! NOT EVER! Yet another customer lost for life. But what do they care? They will have replaced me with 50 new customers by the end of my rant anyway. Hopefully we will wake up and scream from the mountain tops...
COMCAST/XFINITY IS A HORRIBLE COMPANY THAT WILL TAKE ADVANTAGE OF YOU EVERY WAY THEY CAN!!
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Can anyone tell me how for 3 years we've never gone above 180GB of data then this month Comcast says we've used 350GB? We've done nothing differently. We don't download anything, we watch netflix occasionally, FB on our phones and normal usage things like that. How is it possible? And conveniently they have no way of explaining to me where all this extra data is going. THEY HAVE NO PROOF, YET WE HAVE TO PAY THEM??? Over twice as much data as I've EVER used. I cannot understand how they can charge me for services without any kind of proof that my home used them. We have 1 laptop in our home that's rarely ever used, 1 tablet barely used, netflix barely used(once or twice a week), 1 PC that's mainly used for music recording and they say we've used 350GB??? To put this in perspective my boss who lives 2 miles from me has 10 PCs running virtually around the clock and has never touched 300GB with comcast's main non-dish competitor. And neither have I for over 3 years ever used anywhere close to that much data. Yet when I call to find out if something's wrong, all I'm met with is "it must be something you're doing/we're never wrong" type attitude. Been a loyal customer paying around $250/month for over 3 years. I guess another company might appreciate my $9000 more.
Confused and upset
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