I've been reading your problems and solutions with your TV, etc. We've had a terrible time with ours for weeks. Video has been cutting in and out and garbled like we were losing Internet connection and even the screen would go blank. To make it worse, every few words were muted for several seconds.
I called Xfinity and got tired of waiting online for Tech Support. I called back and tried the automated help. I asked to connect with TV issues. Big surprise, the automation said the Xfinity box was offline! It looked like it was online but a reset was done. It didn't fix the problem. I called back and used the automated help again but this time I requested help with Connection. WiFi was reset. I'm watching TV with no garbled screen and audio is perfect.
I never use automated help, ever, but this time and so far, the resets fixed an unwatachable TV with no sound.
... View more