About Shankarhokie

Thanks. I think I was able to solve my problem, but I don’t know if I solved it so much as I bypassed it. I had an extra modem and router that were the same models as the one’s I’ve been struggling with, so I decided to swap them out one by one to see if that made a difference. Changing modems made no difference, but switching out the router did make a small difference—nothing drastic though. I went to the store and bought a very inexpensive wifi-6 router, and suddenly my WiFi speeds are at full capacity! I’m clocking in now at 580 mbps when I stand next to the router. The hard line speeds are still coming in at 100 and lower, thought, and they did not change across the two modems and three routers. I’m starting to think it has something to do with my computer and not my boxes. I’ll have to try connecting in with a different laptop soon to see if that makes a difference. Thanks everyone ... View more

Every time I bought a new modem or router, I've had to call tech support to provision the modem. You can also do this via Chat. They'll ask for the modem's MAC ID and they'll enter it in their system. Then they'll do a reboot and your modem will go online. ... View more

I have a second modem that I've used to troubleshoot, a Netgear CM500. The Netgear will encounter the same slowdowns. Channel status is also a mess and the event log is also filled to the brim.   Had a few hours late last night with acceptable speeds, right back to 35mbps this morning.   Also to clarify, rebooting/hard resetting the modem makes no difference. Simply have to wait it out...   Had a chat last night with customer service/tech support and they assured me they'd have someone come out and check the lines but hurried off without giving me a date or timeframe... So I'm left waiting in limbo again.   Here's the channel status from the SB8200 this morning. https://imgur.com/a/pXPHecP ... View more

🤔 Well extenders are well known to degrade the signal by quite a bit. But access points? I don't know about that. It depends on how they are set up and whether or not you are referring to layer 3 wireless access points which are basically routers, or just layer 2 access points. With the latter, the coverage should be just fine since I'd set it up like my school has theirs set up, or like they are typically set up in enterprise environments. At my school, they don't have it set up as a mesh, they just use the roaming method, connected strategically throughout to cover as many of the dead zones as possible.   All of their access points behave like layer 2 translating bridges, meaning they are connected via ethernet cables to routers (some to each other as well I recall), and those routers are connected via ethernet to the modem which ensures the signal strenth is maintaiend across the board. In other words, it translates 802.11 WIFI frames into 802.3 ethernet frames. It worked very well when I used their WIFI at the school, so it should definitely work for me. Its not the most practical method to increase the signal since it requires lots of wiring and maybe even switches, but its also the most reliable, which is why its set up that way in enterprise environments.  ... View more

Finally got the new speeds. It seems to be tied to my billing cycle? My autopay hit on the 26th and I noticed https://www.xfinity.com/buy/plan/myPlan now says " Download speeds up to   100 Mbps" ... View more