Yes, I have an SMC model keypad. First off I want to thank you for your detailed message and the link on how to replace the batteries.
I went ahead and put in fresh CR2 batteries (waiting at least 1 minute after I took out the old ones out) since it's been awhile, however, the amber/yellow blinking light still shows up when pressing the unlock icon button on the wireless keypad which I've never seen before. I went ahead and restarted the main home security unit as well.
I will tell you that the amber/blinking light issue comes up only after the system has been unarmed for awhile. When I arm the system with the keypad and then return home and disarm the system with the keypad, the unlock icon button does show green. If I awhile, lets say at least 10 minutes, and decide to check the status of my unarmed system by pressing the unlock icon button, it blinks amber/yellow. Now this is different for me but if I press the " * " (star) button to the right of the unlock icon button, the unlock icon button turns green.
I think I'm good and will not require Xfinity service to come out and look at it. It might be a firmware update that was recently done which prompts me now to press the " * " (star) button instead of the unlock icon button to check the status. I will monitor it and see what happens.
I appreciate your help.
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just got off the phone with xFinity's outsourced tech support and spent atleast 97 minutes on the phone with zero results.
it's simple, we all know how to use routers and clearly want the ability to use the router we pay for. xFinity has blocked this service, mislead us with false information online on how to resolve the issue, and has ill prepared it's staff on how to handle this problem.
i began this quest when noticing a significant difference in speed via 2.4ghz vs 5ghz. since they've blocked me, and no one on their end can resolve this issue, i've created two different network names for each bandwidth to test my theory.
my cellphone is a constant 100-120Mbps+ via 5ghz (laptop does not support 5ghz). my laptop is a constant 30-39ishMbps via 2.4ghz whereas the cellphone will vary between 45-75Mbps on this bandwidth only. i'm simply trying to get what i pay for, without having to pay extra. i've just spent 97 minutes with (2) different sets of reps only to have another call me back 10 minutes later to waste 15 more minutes and reassure me they know not how to resolve this.
there's a ton of networks near me when using xFinity spectrum analyzer and over 2/3rds of them are on 2.4ghz. not sure if this is causing an issue with my speed.
it's one thing when you have reps on the phone who aren't prepared to answer questions effeciently, it's a whole other when the online resources available will intentionally mislead you and waste your time.
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