Yep...it just took me 15 minutes of trying over and over again to get to my Xfinity / Comcast mail. I opened an Gmail account a couple weeks ago. Once I'm sure I've let everyone, friends and vendors, know what my new email address is, I'm not even going to bother with my Xfinity email anymore. It's too frustrating.
I'll repeat what I said before, whoever had a hand in buidling and implimenting this supposed upgrade should be fired. You took something that worked just fine and broke it! Idiots!
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I've not waded through 7 pages of comments here but I'm assuming it's not 7 pages of comments offering glowing reviews of the latest changes to your customers' email service.
In very few words, this new email system is horrible! I've been waiting for months, hoping the performance would improve from what it was when it first launched. It's marginally improved but it's still horrible!
Why? Well, let me count the ways...
Email drafts that don't save.
Drafts that when you go to resume composing, none of the editing options show. Literally none. The only thing available is to continue typing and hit send and cross your fingers that it goes (it doesn't always). But editing of that existing email? Nope. You can't change fonts, point size, underline, make bold, add attachments, etc., etc. So there's really no editing one can do. Instead you have copy what's in the draft. Leave drafts and go into inbox to paste your ealier work into a new email. Seriously inconvenient! And then?...
Drafts of emails don't hold their formatting! And since I can't edit half the time anyway and have to cut and paste into a new email. When I cut and paste, the formatting is lost. Breaks for new paragraphs and returns are gone. Text is bunched up into one long paragraph. Leaving me having to go over the entire email, putting breaks and returns back in. Really? Ugh!
Auto saving function of emails being composed often stalls your work and sometimes causes errors that lead to locking up your screen and losing your work altogether.
Locking up when navigating emails, causing me to have to close out page and reenter.
When cleaning up emails, looking to throw old emails into trash, I receive errors over and over again. I end up with an inbox full of unwanted emails because I get tired of trying to throw them away, only to have the system lock up with an error that causes me to close out and reenter to try again.
Email far too often entirely unavailable to me. Yes, that's right. I can't even get to my buggy email delivery system because it's simply broken down, unavailable and my email service won't load.
What the heck? Why am I paying Xfinity so much money every month to bundle my Television watching, Internet connectivity and Phone service if I can't even use, without significant frustration, the most basic of features that should be made almost flawlessly available to me; my email service?
I pay almost $300.00 a month to Xfinity / Comcast (Discussion on how ala carte options should be made available when it comes to cable T.V. viewing aside). I wake up one morning to, an out of blue, supposed upgrade to my email system that's done nothing but make life more difficult when it comes to navigating my email. To me, you just "fixed" something that wasn't broken to begin with.
The roll out of this failed upgrade to Xfinity's email system was so badly done! Heads should have rolled. I've been patiently working with this broken system for months but frankly, the bugs should have been worked out by now and my patience are at an end.
There are more and more, less expensive, options for television viewing out there. I can live with just using my cell phone. I have two other less expensive options out on the pole for internet connections. Using Xfinity at this point isn't much more than a marriage of convenience for me. Seriously Xfinity, if you're not going to bring me home some flowers and take me out to dinner at least FIX MY EMAIL SERVICE! Or we're over!
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