Our internet had been progressively getting slower, and eventually stopped working. The problem was a signal quality issue, as the signal strength on our modem registered at -20dB, well below an acceptable level. After working through the issue with a rep online, they told us they would send a technican out at no charge. When the technician arrived, he confirmed the signal quality issue with his own equipment and replaced a splitter outside our apartment, which restored the signal quality. Now, our latest bill has an additional $40 charge on it for an in home service visit. How come we are being charged when the root cause of the issue was faulty wiring outside of our apartment?
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