I just ordered Comcast internet for my house. I spent 2+ hours on the phone with multiple sales representatives, while they finalized the sale. I was suposed to be able to set up the installation myself, but it didn't work correctly, so a specialist was scheduled to install the product. During the 2+ hour conversation there was NO MENTION OF ANY KIND OF FESS ASSOCIATED WITH THE INSTALLATION! I HAVE NOW RECEIVED A BILL FOR A $70 INSTALLATION FEE?!?
Based on the conversation with 3 seperate sales representatives, I was being sold a product/service for $34.99 a month. But then after closing the sale, I was then billed for additional fees that were never mentioned during the sale. This is extremely unfair and frusterating.
If someone could reach out to me to discuss the issue, that would be much appreciated.
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