Per info on Comcast's channel 1995, I swapped out my one cable box for a new one that supports the "enhanced HD." I sent my old box back the next day via UPS, using the mailing label that Comcast provided for the return. I received an email from Comcast, thanking me for sending the old box back, stating that it could take up to two weeks to process it. That was on August 21, 2015.
Since then, it's been nothing but ineptitude and disorganization on Comcast's part. My next Comcast bill had an additional $20 added to it for an "extra outlet." I called the Comcast "billing" option at the end of September and was told I would receive a credit on it immediately but that someone would need to investigate why Comcast thought I had two boxes. I NEVER received that credit.
I called again a month later, when I was charged $20 again for the "extra outlet." The service rep had no information to give me regarding my previous call. He said he would open a new ticket for technical support, someone would call me back in 7 days, and he would give me a $10 credit (why $10?). I did receive that credit.
After no response by the 7th day, I decided to try the live chat. That guy stated the response time was "7-10 days" (not "7 days") and no one had made any updates to my previous ticket. He said someone would have to investigate why I was being charged and he would apply a $20 credit, which he did.
So 2 1/2 months later, someone in Comcast still thinks I have both my new and old cable boxes and keeps padding my bill. Comcast recently sent me a postal letter and a voicemail stating I need to swap out my old cable box. Comcast is a mess and truly deserves their reputation for terrible customer service.
... View more