@thebaldchef wrote:
Can anyone tell me how for 3 years we've never gone above 180GB of data then this month Comcast says we've used 350GB? We've done nothing differently. We don't download anything, we watch netflix occasionally, FB on our phones and normal usage things like that. How is it possible? And conveniently they have no way of explaining to me where all this extra data is going. THEY HAVE NO PROOF, YET WE HAVE TO PAY THEM??? Over twice as much data as I've EVER used. I cannot understand how they can charge me for services without any kind of proof that my home used them. We have 1 laptop in our home that's rarely ever used, 1 tablet barely used, netflix barely used(once or twice a week), 1 PC that's mainly used for music recording and they say we've used 350GB??? To put this in perspective my boss who lives 2 miles from me has 10 PCs running virtually around the clock and has never touched 300GB with comcast's main non-dish competitor. And neither have I for over 3 years ever used anywhere close to that much data. Yet when I call to find out if something's wrong, all I'm met with is "it must be something you're doing/we're never wrong" type attitude. Been a loyal customer paying around $250/month for over 3 years. I guess another company might appreciate my $9000 more.
Sincerely,
Confused and upset
Same here, in fact in December I used slightly less internet and played more bluray movies and still, somehow, I far exceeded data usage from the month of November by over 100 GB
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