If Comcast is changing their policies that only helps their bottom line, the customer should be able to create new service level agreements (SLA) that provides them better services. I typically have 20+ hours of outages a month and Comcast does not reimburse me for lost internet connectivity. Customer service will argue that the outages are out of their control and no reimubursement is possible which is a comlete lie -- I live in a unique area of the US and other utilities provide specific details when any type of outage occurs -- Comcast doesn't have backup power to their equipment along the route to our area which is the main reason they have outages in our area almost everyday. Comcast needs to create a fair SLA that provides customers compensation when their services do not meet reasonable standards then you can start charging additional fees based on a magic usage number.
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