Just got X1. So far, not too happy. Had questions about features, called Comcast. After about 10 prompts, got a live person who told me to hold on a minute, then I immediately got disconnected. Called back, went through all the prompts again and finally got a live person. I found out that one feature I used to have is no longer available: When watching a program, if I'm about 1/2 way through it and hit record, it no longer records from the beginning of the program. It will only start recording at the point I hit 'record'. I asked a few other questions, but the representative didn't seem too knowledgeable. She kept saying things like, "Well, I know when I watch it, I do this...". I finally asked if they had an actual "tech" group that I could speak to, and she said she was a part of that group and she was one of their technical experts. She said they don't have all the answers because there is no manual that lists everything X1 can do, so they can only go by what they learn as they experiment with it. I questioned that and said, "Really, there is no manual for the system?" to which she confirmed there is not. All-in-all, just a very weird experience while trying to get technical questions answered.
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