I have just found fraudulent NSF charges and late fees on my Xfinity bill. I have been paying at the local store and used their new kiosk last time. I was assisted by an employee. I used my bank card (Visa credit/debit check card), same as always and paid on time. When I found these charges, I was shocked. I went straight to the local Xfinity store and told them what happened. One of the workers made notes and said he was getting the situation "escalated" to a a supervisor and it would be resolved in a couple days. It has not been resolved, and after reading of so many similar complaints, I'm absolutely terrified about what might happen next. In the meantime, I've contacted my bank, and they assured me the problem was with ComCast (Xfinity). My bank has no record of any transaction whatsover on June 18 when I made my payment, even though the employee assured me the payment went through (the payment shows online that same date, June 18), and at no time have I ever had insufficient funds in my account. I have been lied to from the beginning when I first ordered this internet service via phone and what I've been billed. I thought everything was finally straightened out, but these false NSF charges and late fees are absolutely outrageous! Something has to be done about all the double talk and outright lies and scams being pulled by this company. How can I get this resolved. I've been put on "hold" for 45 minutes at a time and then hung up on while this was being "researched." Then, when I called back, i was given get another ticket number and told it would take three business days to resolve, blah, blah, blah. More lies.
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