My apologies for your service issues. Upon review of your account, I see that your last service visit was 1 year ago. In order to better assist what are the issues that you having with On Demand?
Digital Care As I stated whenever we watch anything On Demand there's a 70-80% chance it's going to have pixellated streaks running over it, skipping audio, or it gets so bad especially in inclement weather we can't watch anything. Why haven't we called anyone out here in the last year? Why bother really. Within the next rain, snow, or a few weeks it's right back to where it was. Then the Techs return and find something supposedly wrong with our in house stuff and blame falls on us. We have changed, moved, switched, replaced every possible item from our end imaginable. Yet I can plug in 1 antennae and amp and route it to every TV and There is no issue so my lines and splitter's are just fine. I've been saying for 9 years it's your outside main box. Your guys may get it looking good on Tues but it should stay that way on Thurs during a storm but it doesnt.
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We've been Comcasst customers for years (only choice really). A few years ago we were given a great deal to switch up to X1 so we took it. Since then it's been one headache after another. Our VOD service is virtually useless at times even after having Sevice Techs out here repeatedly. One time they'll claim fault, another they say it's our lines even though all of our lines are less than 3 years old and now pretty much their cables and hook-ups. When it rains, or snows or just bad weather it gets worse. We've explained this to them but it falls on deaf ears. And they always seem to show up on bright sunny days when the problem isn't as bad when we tell them to come see when there's inclement weather. We've had 5 different boxes since X1 started, miles of new cable, 1000's of excuses. We had few issue when we were on the previous package. Makes me wonder if the equipment at their main box is faulty or somewhere in the chain of ground boxes in the neighborhood. My neighbors have similar issues from time to time. I've actually resorted to getting an antennea for myself and get better service and watch rest of my shows via internet. My wife on the other hand, well old habits hard to break... For $200 a month a the poor service we've gotten for years it's just not worth it
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