If you have successfully paired your cameras, can view them on the Xfinity Home app and can only see still images from the cameras on the Touchscreen (and not live video), it's likely that you have our newest model of camera (the xCam2) and a TCA203 Touchscreen. Live Video is not yet supported for xCam2 cameras on the TCA203.
To see which camera you have, look on the back - you will either see xCam or xCam2. To see which model of Touchscreen you have, refer to this article which has images of the three models we currently support.
To see live video on the Touchscreen, you would need to swap your model out for the XH1-TC or the Xfinity Home Station.
If you have the xCam2 / TCA203 configuration, please give us a call to see if we are able to run on this type of appointment in your area to have a technician perform the swap (some areas might still be restricted for certain appointment types due to COVID-19).
I hope this helps!
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