September 12, 2018 - To help residents and emergency personnel stay connected if Hurricane Florence makes its anticipated landfall, Comcast is opening more than 7,000 Xfinity WiFi hotspots throughout Savannah, Charleston and Augusta to anyone who needs them, including non-Xfinity customers, for free.
For a map of Xfinity WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit Xfinity.com/wifi.
Once in range of a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
Xfinity internet customers can sign in with their usernames and passwords and they will be automatically connected to Xfinity WiFi hotspots in the future.
Non-Xfinity internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every 2 hours through September 17, 2018.
Comcast Preparations and Customer Tips for Hurricane Florence
Comcast is also making extensive preparations at its facilities throughout the region, including staging emergency generators and fuel trucks as well as bringing in additional technical and network restoration teams that are ready to be deployed as the storm’s path becomes clearer.
Comcast’s goal is to work to restore any services impacted for customers as quickly as possible and as soon as it is safe for its employees to do so. Customers should remember that emergency management procedures in South Carolina and Georgia dictate that power must be restored first and Comcast must receive clearance that it is safe for its crews to begin any restoration work.
If services are down in an area because of a power outage, local power must be restored before video, phone and internet services can begin working again.
The most effective way to get outage updates and information about Comcast services is to visit Xfinity.com/MyAccount or to access the Xfinity My Account app from any secure, internet-enabled mobile device.
If customers have electrical power but Xfinity service has not yet come back on, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers and cable boxes.
Customers should unplug their equipment or use a surge protector to plug in TVs, modems and cable boxes so that when power is restored, those devices aren’t damaged by power surges.
More information on ways to stay in-the-know about your Xfinity services is available at stormready.xfinity.com. Customers can post below for further assistance.
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Please see the statement below regarding the story from various publications about a possible issue:
Our home security system uses the same advanced, industry-standard technology as the nation's top home security providers. The issue being raised is technology used by all home security systems that use wireless connectivity for door, window and other sensors to communicate. We are reviewing this research and will proactively work with other industry partners and major providers to identify possible solutions that could benefit our customers and the industry.
As of today there has yet to be a firmware update to address this potential vunerability. Like most Home Security providers we are always looking for new ways to make our system more secure and reduce vulnerabilities. As of now, our system runs on a 128 bit encryption and includes a UL-certified central security station.
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