i had an x1 box installed as well as their modem for home phone. I got the deal price for all 3 services and didnt want the phone so when their modem froze the 1st day no big deal i reinstalled my own and their modem is on the shelf collecting dust. The x1 box is a whole different story, it also failed the first day, it froze rebooted and froze on boot. I unplugged it and it reset, worked 10 minutes and froze. it will work for 10 minutes and freeze. I have called comcast 4 times now and they reset it and it works 10 minutes !! I pulled everything and went to what used to be my local office to get a new box and low and behold the office has been closed and it is a 2 hour drive for me to get to the nearest office. I refuse to drive 2 hours and I know they will charge me to have a tech come and replace the box. Their support is worthless and I am just going to have an attorney take care of the problem and switch back to direct tv. !!! I am just posting this here to warn anyone about the x1 system and comcast's terrible service and equipment.
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