There is an issue with the XR5 remote control that Comcast needs to resolve. 1) is the pairing instructions for pairing to the cable box. The device will only do RF pairing with the X1 DVR box. It will not pair with the non-DVR box. I tried this for both of my non-DVR boxes without success and Comcast sent a tech to my house. He did not understand this at all but when he called his supervisor he was told it is not possible. The original Comcast phone support sperson should have known this. The instructions sent with the remote should also reflect this and they do not. The online video also suggests it will work with all the X1 cable boxes. That is creates a false impression for someone who is trying to decide if they should upgrade to X1. My biggest gripe is Comcast turned around and charged me $70 for sending out the tech. 1) I was never told there would be a charge. The customer support person should have told me. I would not have a tech come out to fix a remote for $70. 2) The tech didn't know anything about the remotes. So it was a waste of his time and mine anyway.
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