So I have been going back and forth with the 800 number on getting this resolved. I get a 13001 error code on both my iPhone and iPad. It worked a week ago. No one in customer service can help. I've mentioned to billing that a code needs to be input on their end and no one seems to know what that means. Severe lack of training for Xfinity employees. I am hoping that someone on this board can help, since the regular customer service team on the phone seems to be quite inept.
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