The B button may not be so useful on smaller screens. That would maybe be a good reason to rethink the B button's function. Perhaps the PIP size could be scalable with repeated presses of the B button. Perhaps the B button's function could have been left intact until its replacement was released, and then users could be given a choice of which function to keep, the old one or the new one. A final suggestion would be to have a popup message saying "The B button has been temporarily disabled pending further system updates" every time a user pressed the B button. This would have saved a lot of time for all.
I like Comcast. I have always gotten great service at my Comcast office down the street. I sometimes have gotten rather spotty service with lower level reps, but some of that is unavoidable I think. So, thanks Comcast, and I hope some of my feedback will help you.
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