Let's be completely honest with ourselves here. Let's say I go ahead and pay for 200GB extra, exactly what is Comcast going to do with that money? Put it into expanding the infrastructure to help balance the extra load people are placing on the network because of it? HAH. Geat real. They are just going to pocket it and let their rude customer support agents fend off anyone that may or may not call to complain about their speed.
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I'm not one to get angry, but I was absolutely FURIOUS today when I got the data limit phone call and called in to see what was going on. The level 2 (or whatever) tech was an arrogant little @#%&. I was incredibly friendly like I usually am, and never raised my voice or said anything close to resembling a swear, but he was talking down to me like "nobody EVER told you it was unlimited, when you signed up the sales person TOLD you there was a limit". First of all, I have near ididic memory. Secondly, I NEVER would have gotten residential if someone told me there was a data cap. I have used comcast for well over 10 years and have never gotten a call like this before. Next, he goes on to tell me that "just streaming a few movies isn't going to reach 300GB." Really? Do you know how big a movie in 1080 is that's not ruined by a flash encoder? I literally had to hang up on him, and I NEVER hang up on anybody, no matter how mad or frustrated they make me. Saving this poor excuse for customer support, let's look at some numbers. I KNOW I use a ton of data, so I opted for the 105Mb/s package along with X1. That doesn't exactly shake down to 10.5MB/sec, but I know for a fact I can easily hit 8.5MB/s on a download. Let's see how long it would take to hit my data cap if I used the speed I SPECIFICALLY PAY FOR. 8.5MB/s dividied into the cap ( 300GB or 300,000MB ) That's 35294.117647058823529411764705882 seconds of usage. Divide that by 60 and we get 588.23529411764705882352941176471 minutes of usage. Divide by 60 one more time, and voila, 9.8039215686274509803921568627451 hours of usage. You're telling me I pay you $100+ a month for a package and speed I specifically chose to only be able to use for 9.8 HOURS A MONTH??? I tried to tell this to Comcast on the phone and he 'refused to get into a math debate with me'. Wow. If there was some other service in my area that could get a reasonable speed for my needs (I would settle for 50Mb/s) I would leave in a heartbeat.
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