Bottom line - Comcast is being the problem with the 'contract issues' and only they can fix this
Couldn't repy in the "what happened to ID" thread so I started this one. Been hearing for MONTHS now that it was 'contract issues' and just wait for it to come back. Can't change plans (even though I want to go to faster internet) because if this channel family goes away we might as well cancel the TV service. (don't care one little bit about endless sports channels)
So I tried it from the other end and reached out to ID:
Customer By Service Web (Jeff Brady) (07/30/2019 12:53 PM)
For the love of God and all that is Holy will you PLEASE work out whatever the problem is with Comcast/Xfinity? NONE of thier new plans offer ID (and your other channels) and they have been blaming it on "contract issue that needs to be worked out" for MONTHS now. What is the problem? Can you forward this to someone that can do something about it please?
Response By Email (Erika) (08/20/2019 02:06 PM)
We appreciate you taking the time to contact us about losing access to one of your favorite channels on Comcast. Recently, Comcast has created new package options that do not include Investigation Discovery in select areas. We understand that this can be confusing and frustrating for our viewers. We encourage you to contact Comcast to make them aware that, as an ID fan, you are disappointed in the change to your service. Viewer demand for a network is the best way to ensure it is added back to your channel line-up.
Thank you again for contacting us and we are grateful for your interest in and support of our programming.
Best regards, Investigation Discovery Fan Relations
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