I checked with The Ultimate One, my wife, that is. And she remembers the exact same as I remember - the Comcast service person came to our house for something else and when I mentioned that sometimes, commands would be very slow. The service person said "type this into one of your remotes and that one remote will NOT go back to Comcast unless it has to." Like a fool, I did not write the numbers down. After that, commands such as rewind for a show recorded on my DVR WERE faster.
This was 2, 3 or maybe 4 years ago. I am fairly certain that it was X1 but maybe it was whatever was before X1?
If I see a Comcast truck in the neighborhood, I'll ask to see if they know.
Thanks for your reply!
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If I put this post in the wrong forum, please move it to the proper forum or tell me what the best forum is for this question and I'll post it there.
Apparently almost every command that you send from your remote control goes to the xfinity server and then returns to the TV. Press the Fast Forward button and the command is first sent to xfinity and then returns to the remote which then sends the command to the TV. Press Play, Rewind, etc and the same thing happens.
This can result in a noticeable delay which can be worse depending upon Xfinity.
There is a special code that will stop your remote control from doing this and your commands will be sent directly to the TV. About 2 or 3 years ago, a Comcast repairman came and had to replace some of our equipment. He could see that the remote control delay was worse than usual that day so he put a code into my remote control to keep most commands local.
Unfortunately, I accidentally returned that remote to Comcast with some other equipment and of course, I don't remember the code and can't find where I wrote it down.
So . . . anyone out there know what this code is?
Thanks for any help! Bill
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Someone commented that this is a new feature?? Fast Forward randomly going so fast that it will go to the end of a DVR show within a few seconds? How can that possibly be a new feature?
However, Comcast did add what I call "Lightning Fast Forward". Press FF 5 times. After you see FF1, FF2, FF3, FF4, press FF one more time and you will see a lightning bolt instead of FF5 and you will see the little "dot" begin "sliding" to the end of the show within 3 or 4 seconds.
The same feature works with Fast Reverse as well.
Now WAIT! Before the Comcast people say "You must have pushed the FF button five times and gone into Lightning FF mode!", that is NOT what happened. If that was the problem, then everyone would have seen where they have accidentally gone into FF3 or FF4 mode - and that isn't happening. Since we first saw this bug, we have been very, very careful and made sure that we have pressed the FF button twice -- and the bug is still occurring. When the bug happens, I don't see the Lightning symbol. And sometimes, the bug goes to the very end of the show but many time, the show goes forward by 20 to 40 minutes and then stops.
I don't notice anything on the screen that indicates that the bug is occurring other than the "current place" marker is zipping along. So then we've missed 20, 30, 40, ??, minutes of the show and we're trying to figure out why the show doesn't make any sense --- until we realize that we've missed so much of our show.
So now how do we get Comcast to acknowledge that this is a real bug and how do we get Comcast to work on fixing this bug? I have been having this problem for 2 months at least along with other people on this thread and I I have yet to see someone from Comcast say "Yes, we're aware of this bug and we are working on fixing it." and even better add "And the bug number is XXXXXX."
I've written software for over 40 years for several companies and it is very common for bugs not to be officially logged as a problem. The higher-up people in a company then see that there are very few unresolved bugs in a product so everyone is happy and heads do not roll. Until enough people have complained about the bug and one of the higher-up people discovers that this is a real problem.
Enough ranting and raving. At least one other person has complained about the absence of a Comcast "known defect list". If Comcast won't do this, we might have to start a list of our own.
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