I did talk to the CSA people more than once. They went through their checklist of things to check (all of which I had already done) but could never explain why literally years of emails just vanished. Ultimately they just told me that it couldn't be their fault and it they must have been deleted on my end. (they weren't) Odd how so many people on these forums have had similar issues, but they don't seem to care to figure it out. Quite disappointing actually.
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