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About ron919
since
10-27-2014
11-17-2020
ron919
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11-17-2020
03:02 PM
I did talk to the CSA people more than once. They went through their checklist of things to check (all of which I had already done) but could never explain why literally years of emails just vanished. Ultimately they just told me that it couldn't be their fault and it they must have been deleted on my end. (they weren't) Odd how so many people on these forums have had similar issues, but they don't seem to care to figure it out. Quite disappointing actually.
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11-04-2020
02:33 PM
Thank you. They are missing no matter where I'm looking. My laptop, my phone AND the Comcast site.
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11-03-2020
12:48 PM
Still trying and hoping to get these e-mails recovered. I called customer service and the gentlement (who was very nice) went through a few things that really had NOTHING to do with the problem I'm having and then he forwarded me to the CSA team. I sat on hold for them for several minutes only to be disconnected. To say I'm frustrated with Comcast right now would be an understatement. Can ANYONE help on this issue?
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11-02-2020
07:54 PM
I'm having a similar issue that seems to be recent. (but who knows what didn't get sent that I thought did)
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11-02-2020
07:53 PM
I recently discovered (and can't be 100% sure when it happened) that I have all inbox emails gone that were dated before late in the day 10-19-20. All emails are missing in my sent folder before 8-21 and many missing since then. And emails missing from trash anytime before September as well. All my folders seem ok and have their items intact. I've read about this issue in numerous posts on these forums and in many cases the items can be retrieved and I sincerely hope that's the case here as I had items from as far back as 2013, many of which I need. I did go into trash and went to "retrieve deleted items and found many things that I KNOW I never deleted but that only went back to September as well. Please HELP!!!
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