About jmess52

My wife and my elderly mother can't handle interaction with menu systems. The simple solution is to be able to set  the favorite list as the only channels you see when manually changing channels.  This again would be easy for Comcast to do. With FIOS you can have two Favorite lists. If we had known Comcast was denying customers the ability to do this my wife would have said no to the move from FIOS to Comcast.   How does someone find out if Comcast has change/enhancement requests open on this issue and what the status is? ... View more

I have favorites set and my guide default set to favorites. With FIOS you can set favorites to be your channel list so you don't see all the channels you don't like or don't subscribe to. My wife suffers from some Dyslexia and can't handle dealing with the channel guide so she surfs all the channels. The combination of the much slower channel change/access speed with Xfinity when compared to FIOS and the unwanted channels is causing a lot if disatisfaction for her.  When she is unhappy I am made unhappy and I agree with her about how annoying this is. Having to say "next favorite" with the voice command would be tiresome for someone surfing the channels along with anyone else in the same room.   Setting the  favorites to be the channel list isn't rocket science and this shouldn't be hard for Comcast to do. ... View more