I'm not seeing people with the same issue, and the only response I have gotten from Mr Wy was to RTFM. Oh.. it didnt help me at all.
I purchased the 6 pod pack at the store just before Christmas because "I was gonna get awesome coverage".
Worked great with all pods connected for the first week
Did NOT like that I had to use simplified WiFi (auto channel, ONE SSID - the plot will thicken in a minute...)
About a week in, the whole thing ground to a halt... NO Wifi worked. Looking at WiFI Explorer revealed TONS of trash in the air, with pretty much everything using the same channel. This is not a good thing.
I unplugged all pods, and the Internet started working in a few minutes. Hmmm....
I started by re-plugging pods 1by1, and I think it may be a defective pod. I have had "no issues" for a week (at least - let's say 'the Internet works"-ish.)
It took 2 techs and a WHOLE DAY of fiddling with my Internet to actually get the Gigabit speeds I have been paying for (for the past 2 years - it's a saga, so I won't go into it but suffice it to say, it wasn't MY fault).
After installing TWO XB6 gateways, and lots of testing, I can get a gigabit, but only IF WIRED. I was able to get 575Mb on my iPhone once the techs and I tuned off the default channel. Yay! But wait...
When I was FORCED to use "lobotomy mode' removing all control of my WiFI config, speed on WiFI has gone in the toilet. I am seeing various speeds, all up to about 128Mb.
Again - this is not what I think I should be getting for $400/mo and an additional $200 for these pods that came with drawbacks nobody bothered to mention at the store!
My irritation is ONCE AGAIN escalating because despite having a tech come out (they know NOTHING about the pods... too new), he suggested I come here, and so far, TOTAL WASTE OF TIME.
I need to be able to configure my channel and I'd LIKE to separate 2.4Ghz and 5Ghz. The current tradeoff of 'getting coverage' has cost me all of the speed I pay for on WiFi.
Let's fix this, please.
If it's a limitation of the hardware, then please feel free to discount the price down to what I am actually getting. At 1/6th the speed, I should be paying 1/6th of the price, right??
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An XFinity technican was out here.. he troubleshot signal issues, we discussed WiFi (I have built enterprise networks, taught WiFi security, conducted Web Application Assessments, etc.). I'm technical enough to have covered all of the Tier 1 troubleshooting.
This problem has been consistent across EVERY PIECE OF XFINITY GEAR I HAVE EVER OWNED (which is at least 6 gateways at this point since 2014). I thought it was the old Arris junk that supports phone/Internet, but the problem persists with (now TWO!!) of the XBS6.
Despite being told it's not normal, I seem to be the only person suffering this issue.
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An xfinity tech looked at this issue, and suggested I ping the forums.
I hated the older integrated xfinity (internet, TV, phone) equipment because trying to manage the xfinity modem took ages due to each page taking 20 - 30 seconds to load.
Login usually takes about 30 seconds.
I select Wifi - 30+ seconds to load
I select Edit for my 5Ghz Network - took 33 seconds to load
Of course - enabling XFi labotomized my router, and now I can't configure anything useful, but I don't understand why my router has gone 'fully brain-dead' with an almost entirely vanilla config.
This was never an issue with any device I have owned (and I have owned a LOT), and only seemed to manifest after the first XB6 was in place for a few days. My XB6 was replaced yesterday, and does the exact same thing. It has to be the device and how xfinity is configuring it, but I'm told this behavior isn't normal...
I have used:
Windows Firefox, Chrome, Edge
Mac Safari, Firefox, Chrome
The app seems not to have this issue, but the tech yesterday said he was seeing it with his admin tools... (so please don't just tell me to 'use the app'. I HATE that I'm forced to use 'simplified' because now my WiFi perf is carp again due to the channel to which the device is locked. Thanks...)
Example of poor WiFi (when I saw 575Mb standing in front of the router set to channel 36, FROM the dfeault of 157 to which it is now set). This is 3 attempts on after the other.
76Mb down/38Mb up
17.6Mb down/5.67 up
26.6Mb down/ 9.41 up
Ideas (for the slow management interface only)?
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And more specifically - if signal is causing reduced speed, then an extender may improve throughput because a stronger signal should allow more bandwidth. When you look at a WiFi survey tool, it shows the pods as 1733Mb Wifi networks, so I don't think they would be a bottleneck. I wish you had the option to disable mesh so pods can't connect to each other... THAT could cause issues(it has for me, so I haverestricted other extenders from connecting to each other in the past).
I suspect if you add a pod for your garage, you will see more than 50Mb, but you will never hit much more than maybe 550Mb on your best day, and it will prob look more like 200Mb to 300Mb most of the time if signal strength is indeed the issue (you can check with a WiFi survey tool - I use WiFi Explorer on a Mac; I suspec there are free ones for Windows). Despite 'rating at' 866Mb or 1733Mb for 802.11ac, I think those are theoretical becuase I have never seen those speeds. I'm happy if I can get 300Mb, but that requires that you can tune channels to avoid signal to noise issues, which the pods seem to create.. it's a two-edged sword. You need the right amount of pods, and it should help you imporove the situation. Too many, and you start heading back down the other side of the performance peak.
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No.. the gateway will automatically select the channel with the most trash on it and throw your WiFi performance in the toilet...
When we setup the gateway, we had to manually select a lower channel than the default to get above 200Mb on a speed test. I was getting 575Mb on my iPhone Xs standing 5 ft from the router after we did that.
I went and got the 6-pod pack (thinking "I'm going to have to have AWESOME WiFi everywhere"). No.
EVERYTHING is on the same channel and same SSID (5ghz, 2.4ghz), and after a few days, the whole network melts down and you can't even ping the gateway. I may have narrowed it down to ONE of the pods that I unplugged yestrerday after more horrific WiFi issues. The network is more stable than it was, but not being able to control the configuration in any way puts me back to where I have to choose: a) poor WiFi because of weak signal, or b) poor WiFi because 'Auto-select' is a fantasy that does nto work in the real world.
And don't try to go get a different WiFi extender... I HAD Orbi gear that I think I'm going to sell because i can't get it it work with the xfinity modem. $600 down the drain before I wasted $200 more on pods that don't solve anything becuase XFi is moronic....
When you add pods, it puts your router in 'labotomy mode' so you can no longer have separate 2.4g nd 5g SSIDs That must have something to do with the hidden back-channel networks, because Netgear Orbi is exactly the same. It also puts them all on the same frequency, so you create so much noise that it could bring the whole thing crashing down... I literally had to unplug all of them to be able to ping the gateway (i.e. I couldn't connect to the 10.0.0.1 address at all). It took about 15 minutes, and things slowly became usable again.
They might send a tech that has no idea how these things work, and he will replace your modem which has no effect whatsoever because the problem is over-simplification that makes the solution untenable.
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This is part of the problem - we are given none of the tools to tell what was used or by whom (like a "Top Talkers" report). Wouldnt this totally blow up if we find out THEIR bandwidth reporting is innacurate?? A WHOLE new level of unethical behavior! Go Comcast!!
Things to ask Comcast/Xfinity:
When people use the "xfinity" wifi (that can't be turned off), does that count?
Does bandwidth used by "On demand" content count?
How could it not dawn on Comcast to give us a router that might allow us to have some control over any of this? (Hint: this is an contrivance to extract MORE money).
I echo all of the frustration and disgust I am reading in these forums. I was at my cap 20 days into the month. I don't even think the filter I created to limit my son is working!!!
I have already called CenturyLink, and I'll be contacting my legal services.
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This is closer to MY frustration..
I have Nest cameras, a video door bell, cloud-enabled thermostat and deadbolt - and THREE TEENAGERS!
I have limited the one that was leaving YouTube running all night, but:
a) the interface on this abymsal router is slow and painful.. setting time-based filters is complicated, and you cannot set a time limit "from 9pm to 7am" (crosses days), nor can you set limits for more than one time window per IP. [I have on other routers]
b) most of the connected devices listed are "Unknown", so now I have to go track down 50+ mac addresses to see what they are.
c) reporting is weak, so you can't really see "top talkers" or bandwidth by day/week/month without seting up this kind of control, which, as I said, is painful
Fundamentally - I see this as corporate greed, and the only recourse we have is to vote with our feet... Being able to change our contract on a whim is just fundamentally unethical, and asking me to give over another $600/year so I can get back to the service I was sold is offensive.
Sadly - as Comcast has weeded out a good bit of the competition, the options are pretty limited. The next fasted vendor in my area is CenturyLink, but the site says they max out at 40Mb, and now that Comcast has set the cadence for bad behavior, I suspect they may throttle too (or change my contract after they get me in bed).
But fundamentally - what is the point of good bandwidth if you can't use it ("We can go fast for 15 days, then everyone has to stop using the Internet!")? Many people have pointed out that UHD content is in the 7GB per hour range, and even HD content is ~4GB per hour. Bandwidth ludites who feel "any old amount of bandwidth is good enough for me" seems like an attitude from a bygone era. I signed up, and am paying for ~150Mb of unlimited Internet. FULL STOP.
Thanks for bringing back "the bad old days" of metered Internet, Comcast... I can only hope there is enough backlash from this that the idiots who decided this was a good idea have to reconsider, or at the very least, lose their jobs. This is just wrong.
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