Same error code on my laptop--can't stream out of home (in Chicago).
Customer Service Diagnostics
away from home
clinear, tve-vod, est, tve-linear, cvod, transactions
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I think we may be having the same problem, but I find it on almost all the shows I try to watch at xfinity.comcast.net. Actually, the shows are loading and playing, but I can only tell that because I have the close captions turned on. There is no sound and the screen is black, other than the captions. This is good if you want to read the show. If you want to watch the show---not so much! It is the same whether I am using Chrome or Firefox and my Adobe Flashplayer is up to date. The only way to get to the show is to keep reloading and reloading it. This means you have to watch the commercials over and over, and they usually get hung up a few dozen times each i.e. the picture/sound stops until you click on it, which opens a new tab for the product website, close that and click to restart the commercial. It usually takes a few hours to watch a one hour show. This seems to be a problem with the Xfinity site, as I watch videos on Hulu without a problem. And when Xfinity refers me to Hulu there's not a problem. It is annoying beyond measure. I have seen the US Navy commercial so many times I have it memorized. Also, once you get a show to play with the picture and sound, every time you hit a commercial break, after the commercials you are started at a point 30 seconds or so before the commercials, so you watch the commercials again and again. Sometimes if you move the timeline dot with your cursor it will let you continue with the show, but you have to be fast!
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