@CCAndrew wrote: CCN is the cable card number. The other is serial number of the actual box. Take it back, they can verify the information was entered and get a different box
I ended up taking it back and switching it for another one. Worked right away when I plugged it in. The first box I received, I never saw the guy scan the barcode. The 2nd box, I watched him scan it. Anyhow, the new box is up and running. Thank you.
... View more