I signed up for AT&T Uverse this afternoon. I researched both in forums and with friends and it seems to be the best option for me. Unlimited no cap internet and phone - slower speed than what Comcast advertises but my friends who have the package I signed up for say that there is no discernable difference. At $54.99 per month for internet and phone with a $50 gift card for signing up the option was too good to not at least try. Plus, it was nice to hear someone say "yes, I can help you with that" as opposed to "sorry, there's nothing I can do except switch you to a higher speed option which will ensure that you reach the cap a lot sooner each month" (obviously paraphrasing but that is really all Comcast has to offer). At worst, there is a $180 early termination fee... less than my overage charge with Comcast these past 3 months ($150, $200, $250 - May, June, July and the August internet bill that just posted will be another $200). I'm still amazed that Comcast's math is so bad or at least so short sighted. If I called you three months in a row and told you that I wasn't interested in paying you between $200 and $407 a month for internet but would pay you $140 wouldn't you rather have the $140 than nothing after you lost me as a customer (and many more like me)? Best of luck in your search. @faxfrustration wrote: dbamafan, I agree 100% with everything you have said...If you don't mind me asking, what other option did you find in order to switch? I am looking for any other option so that I too can "wave goodbye" and would love a recommendation... Thank you! Ed
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Just a wave and a word as I walk out the door, Comcast.. Not only was I a 7 year customer with your company, I am the Managing Director of Customer Service with an alarm provider. We make our living on recurring monthly revenue - I have to assume that whoever approved this overcharge policy doesn't understand that you are in the same type business. I can understand your dilemna as users defect from cable to Netflix, Hulu and the like while using your infrastructure to view the competing product. However, capping internet use and charging those customers who are heavy internet users is not going to maintain them in your customer base; you are driving them to the competition. Most customer acquisition models show that the cost of keeping a customer and the money that they pay you every month is exponentially lower than the cost of attracting and acquiring a new customer. The recurring monthly revenue you just lost from my account from the $250 overage charge pales in comparison to what I have paid in these past 7 years as a loyal, timely paying customer and what I would have paid for many more years to come had you not chosen to gouge me. Not only this, but you've also lost the opportunity to upsell me your other products (cable tv, phone and, as hard to believe that with your customer service level, home security and home automation). Add that lost opportunity into the equation of lost revenue and if your are lucky someone in finance should be looking for a new job. Like too many companies with too many customers you've lost touch and are looking at balance sheets rather than trying to figure out how to compete in the new and ever changing market we all live in. Best of luck.. you are going to need it. BTW - please, if you do wake up, don't send those guys from finance to my company. We "get it" and realize that having a lot of customers pay us a fair rate is better than gouging a segment and creating ill will towards all. Good lesson, there as I wave goodbye....
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