3rd time trying to post this...let's see if it works this time....
I recently finished a 2-year plan as an Xfinity customer and, when using the website to make a new 2-year plan (sidenote: THANK YOU for finally letting existing customers buy packages online), it tells me I need to return my X1 DVR box and have 3 standard TV boxes rather than 1 DVR + 2 standards, and that I'll have access to the X1 Cloud DVR service instead of having a DVR box.
This brings up a few questions I can't find answers to:
-Is the X1 DVR Box being discontinued outright? If so, why? Mine works great and the Cloud DVR seems like a big downgrade, especially with the # of hours available cut in half.
-Are there certain plans I can choose where I wouldn't have to give up the X1 DVR?
-If I stay on a monthly plan how long will it be before my X1 DVR service is discontinued?
-I can access Netflix and Amazon Prime directly through my X1 DVR Box. If I do the 2-year renewal and send the X1 DVR box back as requested, do I lose that ability?
Thanks for any insight anyone has on this....
we can't see plan you signed up for online. if you have a home DVR you will have access to the cloud DVRs last 60 hours automatically. the home rental on a DVR is just $10/month more than a companion set top box..
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