@Rlmember wrote: This is not true. I have just spoke with an agent today. My son needs phone service for his pase maker and my service will be cut off despite only needing a 7 day exstention. So much for stepping up and flexible payment plans.
Apologies for the issue and the experience that you described above.
I can tell you that we are not doing any disconnections of Internet services or charging late fees at this time.
We were able to move your payment arrangement date out to April 13. We also removed the past three months of late fees as a courtesy. I hope that helps.
Thanks for your patience.
No Disconnects or Late Fees: We will not disconnect a customer’s internet service or assess late fees if they contact us and let us know that they can’t pay their bills during this period. Our care teams will be available to offer flexible payment options and can help find other solutions.
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