@ComcastTeds (and all other Comcast representatives): I would like to offer a response to your explanation of why the Weatherscan service was dropped by Comcast. 1. First and foremost, yes, please do share subscriber's feedback on this issue with the appropriate decision makers, as this "decision" seems to have been entered into without much consideration for the subscribers, and what they actually want. 2. At least you have acknowledged that this decision was made solely by Comcast, and not that the broadcast was discontinued (as I was told by a Comcast customer service representative). 3. Please define the process by which Comcast "examines" its programs. This seems to be one of the most arbitrary channel deletions I have ever seen - and I have been a Comcast customer for 15+ years. Forgive me, but the "making room" for something else excuse seems a bit disingenuous. Exactly what cutting-edge, must-have programming is Comcast going to provide in lieu of Weatherscan? There are literally hundreds of empty channel spaces, and virtually all HD stations are represented TWICE in the listings. How about using the space occupied by one of those for Weatherscan? Also, exactly how does one judge the "popularity" of a station such as Weatherscan? Nielsen ratings? This is a station that people tune into for one or two minutes, get the info they need, and then change the station. I agree that it is not typically programming that one would "watch" for an hour, but when you need it, it's there. When the sky looks ominous in the summer, or when a huge winter storm is approaching (as is often the case in the Midwest) it's nice to be able to turn on Weatherscan quickly to see the Doppler radar, and check for any active or potential severe weather watches/warnings. In addition to The Weather Channel, there are two other "weather" stations in our line-up (Minneapolis area) - both of which are worthless. Feel free to remove one (or both) of them, and put Weatherscan back on. In fact, take The Weather Channel too - it spends more time showing "Hurricane Karina Revisited" and "Extreme Weather" specials than actual weather information anyway. Lastly, you mention "keeping your channel line-ups consistent across markets". Again, this seems to not ring true. As I understand it, Weatherscan is still available in some markets...or is it just that someone hasn't gotten around to pulling the plug in their area yet? 4. "Local on the 8's" is not a substitute for Weathersan - not by a longshot. What if I don't want to wait 10 MINUTES just to see my local weather? Also, I believe local on the 8's is pre-empted when The Weather Channel is airing one of it's many "shows". 5. I would venture to guess that customers currently using the X1 platform are the distinct minority(10-15% maybe?). Also, specifically, what are these "local forecasts" comprised of? I am not an X1 platform customer, but my guess is that that they consist of a series boxes with sun, cloud or rain icons, and a predicted temperature. Weatherscan offers SO MUCH more than that: forecasts, LOCAL Doppler radar, airport info, pollen count/allergy info, golf index, UV index, international forecasts, etc...all in just a couple of minutes. Correct me if I am wrong, but I'm guessing the X1 app offers virtually none of this. 6. Lastly, the statement, "We have also found that most of our customers access this information through their mobile devices and the internet." really disturbed me. Seriously? What was the sample size of this "scientific study"? Was this conclusion the result of actual surveys and focus groups of Comcast customers, or a casual poll of a few Comcast employees...or perhaps a few random high school students? I consider myself quite internet / mobile device savvy, and I know of NO reasonable replacement for quick access to the type of information Weatherscan offered (if I did, I would just use it and not spend my time griping on a Comcast forum). Again, 3 sun and 2 cloud icons with "70, 72, 76, 73, 81" below them doesn't tell me what I want to know. The Doppler radar info is too small to be useful on mobile devices, and it is slow and clunky on the internet - trust me, I've tried it. As you may have surmised, I am extremely upset at Comcast's seemingly cavalier decision to remove Weatherscan from the line-up. There simply does not seem to be a single genuine, justifiable reason for it. If it's a matter of money (which is usually what everything boils down to), then offer it for a fee. I would be willing to pay $2.95 for it if I had to (under protest, of course). The simple fact is that Weatherscan is a convenient, useful offering, regardless of what the analysis of those-who-know-better has concluded. People are upset that that it's gone, and they want it back. As you can see, there are quite a few people who have taken to this forum to voice their opinions (read disappointment). Your market research department should be able to confirm that for every person who took the time to seek out this forum and post their opinions, there are 100x as many customers who feel the same way, but simply don't have the ability, time or inclination to post here. As previously stated, I am a long-time loyal customer of Comcast, and this decision has really left me with a sour taste in my mouth. I really think Comcast should take another look at this. Without thinking, I tried to tune in to channel 101 twice today, only to have the station skip to 102 (a dedicated ESPN Sport Center station no less, which is of absolutely no interest to me). How many others did the same? Please share my thoughts with Comcast management. I hope they will reconsider this decision, and once again offer Weatherscan, either as a free or (cringe) pay station...or at least offer a much more legitimate explanation/justification for this action to their subscribers. Thank you.
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I just called Xfinity to voice my disappointment over Weatherscan being removed. They actually had a recoded message come on and say that "Weatherscan was not longer available. If you are calling for any other reason stay on the line." I waited to speak to a rep anyway to make sure my complaint loss of Weatherscan was noted. She informed me that the station was not dropped by Xfinity, but that the station is no longer being broadcast. This turned out to be a COMPLETE LIE. I called The Weather Channel to ask them why they discontinued it. The rep there infomred me that they, in fact, did NOT DISCONTINUE broadcasting Weatherscan, and that it is still available with other providers. She said Xfinity just decided to drop their service, and did not offer a reason why they were doing so. So, not only am I upset that they took away Weatherscan, I am angry about be LIED TO by Xfinity. It seems like the bigger Comcast/Xfinity gets, the more they feel they can justify providing inferior service at higher prices. This is precisely why monopolies (or more accurately oligopolies) are a bad thing for consumers! C'mon Comcast - Weatherscan has to be one of the least expensive channels to offer (especially condidering you have a 25% stake in the company providing it). PLEASE BRING IT BACK. People like it. I'm willing to trade CSPAN3 and one of my 5 public access stations for it. Heck, I'll even throw in a few of those crappy music stations...just bring back Weatherscan.
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