Hello @wryanmcse, thanks for reaching out regarding this issue! I can further assist you with this! I would just need to gather some information from you in a Private Message. Can you please send me a Private Message including the full name as it appears on the account, your full name if different and the username you are using to login.
To send a private message, please click my name "ComcastAmira" then select "Send a Message" on the right side.
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