It has always surprised me that cable providers so often get started off the wrong foot like this. I thought it was a Comcast specific issue but I encountered even worse issues in the past with other companies, usually boiling down to 1) poor communication (usually contradictory information), 2) unauthorized charges, and 3) having to wait days for a tech to come out who can't even fix the problem / having to wait months for an unauthorized charge to disappear.
I have tried to be more cautious in asking if I will be incurring a charge for something, but of course you're often given misinformation or even straight up lied to. Then when that unauthorized charge gets put on, good luck getting it off. My advice is that it's a problem seemingly with all cable/TV providers (from my limited experience) and that you should comb over your charges routinely (at least each billing cycle) and call multiple times until it is rectified. But it's a long and frustrating process. P.S. Hopefully you also don't suffer the random additional service charges like I did, one month I noticed I had been being charged an extra $5 or so for a TV guide I never asked for (and didn't know about because my neighbor was stealing) for half a year. Another time I noticed I was paying an extra $10 for a 2nd DVR box that I didn't have.
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