Back in March I upgraded my service to include Netflix. I have an account with them already and enjoy 4K viewing. Comcast people told me that they would bill me for the basic service and Netflix would bill me the upgrade fee from March onward. And I wouldn't have to register a new account, cancel my old one...etc.
Technician came, said he linked the account on my main X1 DVR box and I should be all good.
But I since then I have been paying Netflix AND Comcast every month.
Naturally at the moment I cannot speak to anyone at Comcast so I chatted and they told me the EXACT OPPOSITE of what I was told before. that I would need to cancel my NEtflix account.
Anyway I said no and they told me to contact Netflix. Netflix said the accounts are not linked.
I just went to the netflix on my X1 DVR box (first time because I usually watch on my 4K smart TV) and I noticed that comcast created a new account for me under another email address they had on file for me. this is why the accounts are not linked and I am paying double.
Can a Comcast employee please help me get my accounts linked? I also need a credit for the months I have been double billed. They need to delete the account they created and link my original netflix account indtead like they were supposed to do from the beginning.
Would appreciate any help here. Cannot get through on the phones and when I do I get conflicting information.
Thank You,
Ted
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