Within an hour of requesting conversion of the 2 remaining POP3 email accounts to IMAP, I got confirmations from Comcast that they had been converted. When I checked my email in Outlook, I noticed that my Contacts were back in my primary email (which was already IMAP) as well as the two converted accounts. I don't know if converting the 2 other accounts to IMAP had anything to do with the return of the Contacts. Hopefully my experience will help someone else down the road.
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Thanks to everyone! This was the Rosetta Stone. I have 3 Comcast email accounts. I recently discovered that my primary email Account Type is IMAP, whereas my other two email accounts have Account Type POP3. I still don't know how the 3 accounts ended up with different Account Types in the first place. I don't recall signing up for the IMAP beta program. What brought this to my attention is that the hard drive on my Windows 7 laptop (purchased November 2011) crashed (March 2013). When configuring Outlook 2010 on the new hard drive, I noticed that the Data File for my primary email account was in the hidden AppData folder, whereas the Data Files for my 2 other email accounts were in the MyDocuments - Outlook folder that I had set up. Since restoring to the new hard drive, I also haven't been able to find the Contacts that were associated with my primary email account. I searched all over for a Personal Address Book and then found that the PAB is obsolete in Outlook 2010, and Contacts are now in the.pst file. But I haven't been able to find them in any of the pst files. At that point, I noticed that my primary Comcast email account was configured for IMAP and the other 2 email accounts were configured for POP3. Not being familiar with IMAP, I learned about that, and decided IMAP is preferable for my situation. Then I found this thread, which indicated we need to ask Comcast to switch the accounts to their IMAP servers. I just used the link you posted to make those requests for the other 2 accounts. I should mention that I got an Android phone in 2012. The mobile phone rep configured my phone to pick up email from one of the POP3 accounts. The mobile provider (Verizon) also had me to set up a GMail account with access from the phone. Later I got the Xfinity app and configured it to pick up email from my primary email account (which is the IMAP one). Could that action have caused the primary email account moving to the IMAP server? (At various times I have been prompted to synch email accounts and contacts, and I have agreed, but I soon regretted that decision because I didn't fully understand the synch process and now I can't remember which accounts are synched. For example, I am reluctant to delete contacts from the phone if I still want them to appear in Outlook. Not a question for you. I will have to figure this out for each synchronization. Maybe just decouple everything and leave it that way!) Outstanding question: where are the contacts that were associated with the Data File for my primary email account (which is an IMAP account)? They were there before the hard drive crash, so I don't think it is directly the IMAP issue, since my primary email was using IMAP before the crash. Thanks for any assistance. Linda
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