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About jontalk
since
04-17-2014
01-11-2021
jontalk
Contributor
46
Posts
6
Kudos
0
Solutions
12-24-2020
03:44 PM
1 Kudo
When I turned on my system last night, the time zone was correct and along the top row at the right was a Settings app I hadn't seen before. There ARE some glitches in the new firmware though. Sometimes the screen saver comes on while streaming and after several hours, a power management notice pops on. While the Flex box works fairly well, there are definitely bugs.
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12-20-2020
02:37 PM
It's evident the staff ignores the forum which is unfortunate since its where problems are posted. As an Internet only customer, I'm also disapointed in the latest Flex streaming box firmware update that removed the Free TV and Movie filters. Makes navigating the category impossible. The good news is "Limetown" on Peacock is a great series!
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12-16-2020
06:54 PM
It appears that after the most recent firmware update, Xfinity removed the filters for content making the search disappointing at best. If anyone from Xfinity sees this, PLEASE add this feature back SOON! Thanks
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12-16-2020
06:50 PM
3 Kudos
Yep.. same here in the Bay area..when I check my account details it shows the correct address in CA. Must be some kind of hiccup in their system..fortunately the streaming works fine which is far more important. Hopefully it will get corrected. Meanwhile I'm disappointed they removed the filters from Free Movies and TV..makes it hard to find anything
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09-30-2020
02:35 PM
1 Kudo
That was pretty severe packet loss prior to the equipment swap etc. You didn't state whether anything changed though. Are you getting the 600 mbps you're paying for? You seem technically astute so I'm curious why you wouldn't invest in higher quality, separate devices rather than pay rent for inferior Comcast equipment. The gateways are low cost items for Comcast since they're purchased in huge quantities. If you think about it, buying your own will pay for itself in no time PLUS delivering more control and better speed!
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09-29-2020
04:12 PM
Well when the new one arrives, we'll see if anything's changed. Since it doesn't cost anything, I've got nothing to lose!
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09-29-2020
04:09 PM
1 Kudo
Is the modem stated here yours or the Gateway device supplied by Comcast? I'm paying for the basic Performance Plus tier (100 mpbs) and have my own Arris SB-6141 modem and Asus RT-AC56R router. I consistently get 120 mbps both wired and WiFi. Your situation sounds like there's a bottleneck somewhere in the network or its faulty equipment.
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09-29-2020
04:05 PM
I was having some minor problems with a 6 month old Flex streaming box and was told during a chat that an updated version was being shipped. The agent claimed the newer device has more apps and has been improved. As an Internet only customer, I have to believe there are many others that may be using an outdated device so if you're one of them, you might request a new one. I was having an issue with opening YouTube and Tubi with voice, but worked fine manually. But knowing there are new apps and that the hardware has been improved is important since the voice feature is what makes the device stand out.
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02-02-2017
11:40 PM
Thanks but I've never had problems with the service and my modem was set up with Comcast almost two years ago. Since all other channels work fine it seems obvious it's a bug
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02-02-2017
07:22 PM
I have a Roku 3 along with the Xfinity + 25 bundle (100 mbps service + basic cable). I added the Xfinity Beta channel, entered the activation code which resulted in getting the "Success" message. When I went to the Roku page it said "This works only for Xfnity WiFi customers; you can use the mobile app, etc etc" and had the "Exit App" button. This makes no sense since I've been a Comcast customer for years, pay for TV but have my own modem and Router. Reading the FAQ's it has me think the Roku channel only works for people that rent your gateway; if that's true, why offer it on Roku? Please help
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