All of the instructions plus whent I went on Chat with several Agents they all said the same thing to move the cursor to the left and hit info and the favorite box will come up. I did that over and over again until accidentally I hit OK instead of info and lo and behold the favorite box finally came up. So simple but why didn't anyone know that. Do I have some kind of glitch in my remote? All I know it was very frustrating for all parties and hopefully this will help someone else that is experiencing the same thing.
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