To Comcast Chad:
You said the following...
Re: error 900|102100
Our engineers identified a server configuration issue which was causing some users to experience the 900|102100 error. This was resolved around 1am yesterday (6/30). Please let us know if you see this particular error again. Sorry that we let you down
Well, Comcast Chad. I appreciate that you finally have responded, but it is now February 5th, 2016 and the error is still occuring at 9:30 PM. So, Considering that I'm paying $210 per month for service that doesn't work, even after being upgraded with new equipment you've recently installed in my home, I have every right to expect it to work, or to be compensated. I have had more problems with Comcast customer service, who are horrible, techicians who don't know how to fix these types of issues. Someone extremely educated in this and other types of coding errors, etc should be emplyed at the company so they are resolved quickly. Even on these forums, there are few responses from Comcast to at least tell us something! You may be a perfectly nice person and this is not personal, Chad, but we're a bit upset with Comcast, overall.
Comcast is indeed letting it's cutomers down. Look at comparisons in different cable providers and you'll see Comcast has lost customer trust and has the lowest approval rating, worst reviews, most complaints and has in general angered most of it's customers because they don't treat us very well and charge more money than is necessary by a long shot. It's just a matter of time before we all leave to try out other companies if things aren't repaired significantly in every dept, and soon. So, Please tell the Grand High Poo Bahs of the company you work for how many of us have been on these forums and how angry they all are. Invite them to spend some real time just reading some of these comments instead of enjoying a softer life on our very hard earned money.
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As to upgrading to the X1 system correcting this error code? Nope! I did and it is still giving me this error code, so that is just a sales pitch and a bunch of hooey. I'm so sick of paying over $200 per month for service only to have things not work properly and not to get proper technical help when it happens.
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I'm having a hard time with Comcast customer service, especially since I moved. It's like a whole different company these days. Have they been replaced by aliens? The issue began with a lost movie. That's when the evil aliens first appeared. The one I bought was lost and they wouldn't help me get it back until I went through 6 different techs due to repeated dropped calls (on their part) until I finally got someone that easily fixed the issue.The others bumbled through it all and kept hanging up on me! All this after a whole afternoon's worth of stress, only to have the movie lost again by the following day! I almost cried. It was like re-living a mini "Groundhogs Day!" In days gone by, I could usually get all my needs taken care of in one brief phone call, when customer service used to mean something and they took care of people and were polite in the process. I recently wrote to the CEO after all the trouble with this last move, rude customer service and tech issues, etc., only to get a form letter from his assistant that really had nothing to do with my issue whatsoever. Message received: "We couldn't care less about you, but thanks for making us rich!" Completely unacceptable. What happened that the customer isn't valued and only became a means to line pockets? I've been a customer since 1995, but my loyalty certainly didn't matter. I'm really not pleased with recent changes. At ALL! The prices are through the roof only to have to endure horrible treatment by employees who act like they're 12, annoying and repeated technical issues, loss of movie purchases, poor move procedures at set up and install and then equipment failures. I'd just like people in a business setting to be polite, respectful, to actually take pride in their work by making sure it's done properly the first time! Oh, and it would be really nice if customers didn't have to hear a technician complain and tell us what he can't do, when we are told they most certainly could and WOULD by his supervisor when he comes to a home to do a move-in install. Is this really too much to ask?! Ugh!
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