Go luck Brose220, my agreement was made in January for 2 years. 2 days ago I spoke to 3 different reps at Comcast....same story.. Bait and switch for sure...but the reps have been trained to obviously sing the praises of Cinemax vs Hitz as a huge customer upgrade.....calling is a bigger waste of time than usual. I also have Amazon Prime included on my contract. .has never worked. Spent over an hour on the phone with them trying to rectify.. Final solution? Wait until tomorrow and try again...Cinemax is just another deal breaker for me!
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I realized this today when I went to access Cinemax. After 3 calls to xfinity...getting "nowhere" (I might add) I pulled out all my junk mail and found a letter from some "big wig" announcing this change.....of course, no contact listed. I am in an agreement with Comcast for a set fee and set channels until January 2021 and am viewing this as a breech of contract. I plan on making another call to retention. Hitz is substandard at best. I saw one movie from 2017, the rest were 2005 and lower. Comcast....although I really don't feel you care....this is not a great way to do business, I have been a loyal customer since 1992, but these shenanigans to profit of the backs of your customers is so petty, but sets a tone of customer value. A CONTRACT IS A CONTRACT.
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