Well, I finally got my XR5 remote in the mail from the Comcast accessory store. It arrived broken beyond repair. I contacted the store using their damaged item received procedure, and despite providing all the requested information (Order number, item(s) damaged, pictures, and description of damage to packaging) all I've gotten back is 4 automated emails from my contact form submission, that all read exactly the same thing: "Response --------------------------------------------------------------- Dear Valued Customer, Thank you for your email. Unfortunately, we are only able to assist you with inquiries related to our online store. Please contact our Technical Support department at 1-877-550-0793 for further assistance. We apologize for any inconvenience. If you need any further assistance, please let us know. Thank you!" Something tells me technical support won't be able to help me with my damaged items. Anyone know a better point of contact? I know the comcast locations don't carry the XR5, otherwise I'd take it there and ask to have it exchanged with a new one. I even opted for overpriced 1-day shipping. Now I'll no doubt have to spend another week and hours on the phone trying to get my order straightened out.
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